IT Technician II - Goodwill of Silicon Valley

Summary                        ...Equipment used:                                                                                                                             

PC/Mac/Phones 

Printers, Cash registers, POS CC Terminals 

Pricing Stations, Industrial Printers, Automated Equipment 

Network WAPs , Network Switches and routers 

Minimum Requirements:                                                                                                                

2-3 years of experience with desktop support 

Valid CDL Class C license 

Strong understanding of computer hardware and software 

Impeccable communication and organizational skills with exceptional attention to detail 

Friendly disposition – excellent customer service 

Desire to learn and develop professionally, and work in a dynamic business environment 

Must be able to work occasional holidays, evenings and weekends. 

Strong Windows/Mac troubleshooting & problem-solving skills 

Strong Server troubleshooting & problem-solving skills experience 

Special Skills and Knowledge:                                                                                                        

Excellent interpersonal skills. 

Team player and team builder 

Emotional effort:                                                                                                                             

Moderate: Occasional short deadlines. Work environment is occasionally hectic with occasional high activity, with great emphasis on teamwork. 

Job setting                                                                                                                                        

The job is performed both indoors in a climatically controlled setting and outdoors independently and in cooperation with co-workers. There is regular contact with the public.  

The position may involve local travel to retail stores. 

Physical demands                                                                                                                       

Due to the variety of assignments with this position a person must have the ability to stand, bend, kneel, reach forward and overhead. Standing, sitting carrying, pushing and pulling will also be involved.  

Light lifting – up to 35 pounds  

Moderate emotional level effort is required, occasional high stress with short deadlines.  

Work environment – generally inside 100% - however may include outside work on occasion. 

Responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally either orally or in writing. 

Pay Range