IT Technician - Field Operations at Softworld Inc

Job Title: 80797 - IT Technician - Field Operations

Job Location: Michigan 48122

Onsite Requirements:

• Hands-on substation design with a focus on network expertise, route switching, and network automation.
• Experience with SCADA systems is essential to manage relays within substations and transformers, ensuring data flows correctly.
• Experience with Communication Equipment

Job Description:

Key Accountabilities:

• Lead with safety first.
• Attends Pre-Job Briefs.
• Assure all personal protection equipment is in working order.
• Communicate with supervisor on tickets to be address during work schedule.
• Communicate with supervisor on any requests outside of daily assigned tasks.
• Install or upgrade computer systems, networks or other peripherals in the workplace or out in the field.
• Ability to pull cable to documented standards.
• Knowledgeable on copper cable testing and tools.
• Ability to assist in fiber testing and knowledge on tools for testing.
• Troubleshooting hardware and other IT equipment issues.
• Troubleshoot connectivity issues for copper, fiber and wireless devices in the workplace or out in the field.
• Secure computer networks by performing periodic upgrades to systems.
• Maintain technical documentation, escalating to engineering when information is missing or not clearly defined.
• Conduct performance checks for newly installed hardware or devices.
• Coordinating with developers, testers, engineers, IT managers and other IT staff to resolve technical issues.
• Maintaining hardware and software inventory.
• Able to plan, prioritize, and manage their time and resources efficiently.
• Assists senior technicians in work duties.
• Maintains power systems used in field to provide reliable power to critical device infrastructure.
• Assists in on-call rotation.
• Operational Maintenance and Support of RDN and Serial Based Communications Equipment, Supports
• Substations, Pole Tops, Reclosers, Loop Schemes, and other Smart Grid Devices.
• Installation, Maintenance, and Operational Support of all Cisco Routers and switches at all Locations, Including Data Center, ADC, Power Plants, Service Centers, Substations, Call Centers
• Installation, Maintenance, and Operational Support of all communication equipment for 4.8Kv, Delta Ground, ESOC, PTDs, ADMS, SCADA Communications
• Assist with New Badge Readers, NERC CIP Telecom Rooms, PACS and Security system communication Installation
• Installation, Maintenance, and Operational Support of all communication equipment and hardware for 600+ Substations. Includes Substation communications, RTU Upgrades, Emergency Phones
• Perform Teams Walkdowns and verification of inventory. Assist with cutover for Teams Migrations.
• Provide Maintenance and Operational support for Avaya PBX, Audix, Substation Phones, Physical Phone Moves, ads, changes. Technology continues to retire with Cisco VOIP and Teams except Call Centers.
• Monitoring, and Operational Support of 300+ Substation ACE Alarms ****ACE Alarms are being replaced with newer / smart RTUs.
• Support on the testing and troubleshooting of Fiber optics technology with the use of OTDR, visible light communication (VLC), Power meeter and cleaning kits
• Installation and Operational Support of Ciena Equipment to support DTE private fiber ring.
• Configuration, Installation, and Maintenance of all WiMAX equipment including Communications Towers, Xig Poles, and Mesh Gateways
• Configuration, Installation, and Maintenance of all Tropos Wireless Mesh devices. Supports AMI, Pole Tops, Smart Grid Communications
• Configuration, Installation, and Maintenance of LTE Cellular Digi Gateways
• Configuration, Installation, Maintenance, and Operational Support of all DTE Microwave Systems
• Installation and Operational support for all high-speed WAN links at all sites including afterhours support for critical sites
• Installation, Maintenance, and Operational Support for all Network Related UPS, Rectifiers, Chargers, DC converters, Generators, and Battery Backup Systems at Tower Sites and remote Phone Rooms.
• Installation and Operational Support for all Cisco 802.11 Wireless Access Points
• Provide Installation and Operational support for all Network Projects and Hardware at DDC and ADC include copper and fiber cabling/patch/diagnosis.
• Provide Installation, Maintenance, and Operational support for all FCN related communications equipment. Includes AMI Mesh, Wimax, Microwave, Tropos, FCN Routers Switches and related Infrastructure
• Provide Installation, Maintenance, and Operational support for MOC, and all Subsidiaries including out state support in Texas, San Francisco, and Ohio as needed
• Provide Installation, Maintenance, and Operational support for all Fermi related communications equipment, and phones for Security, Refuel, RERP, JIC, and Daily Operational Support
• Installation, Maintenance, and Operational Support for Load Management stations (6 Sites), Load Management is moving from Radio based system to AMI Based System
• Support network connectivity to the Avtec Outposts - The Avtec Consoles are supported DO Technical Team
• Perform routine maintenance tests on Batteries, Generators, Rectifiers, and all Communications equipment at all sites to ensure system availability / stability
• Support Wind Park Installations, troubleshooting of network devices and firewalls that support the infrastructure (including non-DTE network assets).
• Assist in Equipment Ordering, Receiving, Inventory, Payment Processing, Storage, and Staging of Network related hardware for all non-trailing OM hardware for projects and operational support
• Maintain access requirements for Fermi including qualification testing and monthly observation.
• Maintain annual qualified electrical worker, arial work platform, substation training, PPO 77, fall protection, harness inspection and hazard awareness certifications.
• Provide lawn care, pest control, snow removal and Facility Maintenance for Network Communication
• Towers and adjacent communication facilities.

** 3rd party and subcontract staffing agencies are not eligible for partnership in this position. 3rd party subcontractors need not apply.

This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future. **