IT Technician - Erie Insurance
Erie, PA 16501
About the Job
Information Technology Division
Department of Position: Employee Tech Department
Hiring Manager:
Stephen G. Kinter
Work from:
Corporate Office, Erie PA
Salary Grade:
F09
FLSA:
Non-Exempt
Talent Acquisition Partner:
Kalie D. Schmitt
Posting Expiration:
07/01/2022
Position Summary
Researches, troubleshoots, monitors and maintains systems that affect critical system components for the business and/or stakeholders. May perform duties in one or more of the following disciplines: Print/Document Telecommunications Production Control Data Center/Operations Service Desk Client Services.
This is an opportunity for an IT Technician and will focus on all deployment, break/fix, relocations, knowledge articles and drone management.
Preferred Experience & Skills:
- Customer service skills
- End user technical skills
Duties and Responsibilities
Researches and determines most effective method to resolve technical issues.
Troubleshoots and resolves problems for familiar or unfamiliar technologies, using established, new or unwritten policies and processes.
Effectively communicates with customers, team members or other stakeholders to ensure successful outcomes.
May lead small teams.
The first three duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.
Competencies
Job-Specific Knowledge
Values Diversity
Self-Development
Nimble Learning
Collaborates
Customer Focus
Cultivates Innovation
Instills Trust
Optimizes Work Processes
Ensures Accountability
Decision Quality
Qualifications
Minimum Educational Requirements and Experience Equivalencies: High school diploma, or GED, plus two years' related technical experience
Physical Requirements
Lifting 0-20 lbs; Occasional (
Lifting 20-50 lbs; Occasional (
Lifting Over 50 lbs; Rarely
Driving; Occasional (
Pushing/Pulling; Rarely
Manual Keying/Data Entry; Frequent (50-80%)
Climbing; Rarely