IT Technician (Desktop Support) at Softworld Inc

Job Title: IT Technician - Part Time

Job Location: Gallipolis Ferry WV 25515

Onsite Requirements:

• Desktop Support experience
• Experience with Active Directory and imaging computers.
• Ticketing system experience

Job Description

• Part Time IT Technician (onsite 10-12 hours per week)
• The Contract Onsite IT Technician provides customer focused personal computing support for all hardware and software products for local users or users visiting their respective plant location.
• This position provides "Boots on the Ground" support for Infrastructure and Cyber Initiatives.
• This position reports directly to the IT Infrastructure Manager and collaborates with the Regional Infrastructure team.
• This position supports the site needs, works in close collaboration with site management and is supported by the St. Louis based Infrastructure and Service Desk team members.
• This position must be able to understand and problem-solve in complex situations using a wide variety of internal and external resources.
• The Contractor Onsite IT Technician will be responsible for the implementation and operation of local IT solutions on a functional level, as well as maintenance of the existing local environment.
• This position assists the implementation of IT Infrastructure and Cyber projects and optimizes the working environment for the users.

Skills Necessary

• Microsoft Client/Server operational systems and applications
• Experience supporting Microsoft Office 365 (required)
• Experience supporting desktop PCs, laptops, and printers.
• Service Ticketing System Experience (required)
• BMC Remedy Experience (preferred)
• Networking experience, including wireless networks (preferred)
• Demonstrated ability to work alone and as part of a team (required)

Key Responsibilities

• Support and Maintenance of the existing local server, storage, client, and network environment.
• Supporting service requests and troubleshooting within the 1^stand 2^nd level support
• Troubleshoot and solve problems with desktop PCs, laptops, and printers.
• Maintain documentation and procedural changes to local Infrastructure environment.
• Local "Boots on the Ground" service to aid in Infrastructure and Cyber installations, operations and maintenance processes and procedures.

Education and experience

• 2-year technical degree or professional certification is preferred (minimum H.S. diploma or equivalent with 5 years of experience)
• Minimum of 3 years of general IT operational experience
• Minimum of 2 years of experience with working in international and distributed IT environments (desired)
• Working experience with Microsoft and Citrix technologies and products
• Experience working in a team-oriented, collaborative environment.
• Experience supporting Microsoft Office 365 (required)
• Service Ticketing System Experience (required)
• BMC Remedy Experience (preferred)

**3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3^rd party subcontractors need not apply**