IT Technician - The Resource

The Resource is hiring an IT Technician for our client, a commercial printing company, located in Browns Summit, NC! This is a permanent, Direct-Hire opportunity that offers a starting pay rate of $26.44- $31.25 (depending on experience). The IT Technician would be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and assisting with IT projects as needed. This role requires a strong understanding of computer systems and networks. Ideal candidates for this role should have previous experience in IT support, knowledgeable of Windows and/or macOS operating systems, and familiarity with networking concepts and protocols. If you have a passion for technology and seeking an opportunity to advance your career, apply today!

Responsibilities:
- Provide first-line technical support to end-users via phone, email, or in-person
- Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals
- Install, configure, and maintain operating systems and software applications
- Set up and configure network devices, including routers, switches, and wireless access points
- Assist with IT projects, including system upgrades, migrations, and deployments
- Maintain accurate documentation of IT inventory, software licenses, and user support requests
- Collaborate with IT team members to identify and implement process improvements
- Stay up-to-date with the latest IT trends and technologies to enhance the company's IT infrastructure

Qualifications:
- High school diploma or equivalent; Bachelor’s degree in Computer Science or related field is a plus
- Minimum of 1-2 years of experience in IT support or a related field
- Strong knowledge of Windows and/or macOS operating systems
- Familiarity with networking concepts and protocols (TCP/IP, DNS, DHCP)
- Experience with troubleshooting hardware and software issues
- Excellent communication and customer service skills
- Mechanical aptitude and ability to troubleshoot technical issues
- Ability to walk, stand, bend, or reach for extended periods (up to 12 hours)
- Ability to safely lift up to 50 lbs
- Flexibility to work on any shift (day or night) as required
- Must be able to adhere to stringent security and safety rules
- Ability to work independently and as part of a team
- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus
- SQL experience is a plus

Submit your resume online, or send directly to Brian Smith at bsmith@theresource.com to be considered for the position

While we appreciate all inquiries, only qualified candidates will be contacted for further information.