IT Technical Support Specialist [026208] - Playtech

PT Services (Delaware) LLC is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market. Playtech offers cutting-edge, value-added solutions to the industry’s leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. PT Services (Delaware) LLC represents Playtech Live product, and our studios contain hundreds of state-of-the-art cameras, broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market. More than 1,830 talented professionals are part of Playtech Live from different countries all over the world and you have an opportunity to join our international team in Pennsylvania!

Visit our website to learn more about our company. www.playtech.com

ESSENTIAL DUTIES AND RESPONSIBILTIES:

• Shift available: 3pm-11pm
• Adhere to Pennsylvania Gaming Commission Regulations and PT Services Delaware regulations and departmental policies and procedures.

• 100% in office position.
• Provide technical support for the video streaming equipment, data, optical and network communication systems accordance with the specified procedures.
• Perform installation and maintenance of video streaming equipment such as video cameras, audio, video cards, cabling, and any other equipment’s in accordance with the specified procedures.
• Install, administer, and troubleshoot computers, laptops and any hardware as requested by management.
• Monitoring information systems by diagnosing problems, solving them immediately and advising the direct manager about the work carried out and the execution times.
• Respond to user calls and troubleshoots, and to diagnose and resolve software problems.
• Monitor CDN server connections, diagnose and solve problems, or organize the aversion of problems.
• Provide a day-to-day technical support such as consultations and provision of services for users.
• Make and save reports of any related documentation.
• Eager to learn and participate with new applications, software, and networking stocktaking.
• Prepare necessary technical report when requested by the management.
• Understand and use IT technical terminology and comply with any regulatory enactments, standards, and provide technical documentation requirements.
• Execute duties in accordance with the standard IT service operating procedures.
• Perform any additional duties as instructed by management.

EDUCATION & EXPERIENCE/QUALIFICATIONS REQUIRED

• Associate degree (Preferred) and/or equivalent technical training.
• Must be able to write, speak and read English, full professional proficiency.
• Preferably, 1 year of previous IT and/or technical computer experience.
• Detail oriented and be able to work in a team.
• Problem solving skills and working on different assignments simultaneously.
• Refined manner of speech with peers.
• Flexibility to work weekends, holidays, and overnight shifts when needed.
• Must be able to wear assigned uniforms and maintain professional appearance standards
• Must be able to obtain a PA Casino Employee Registration license.

COMPENSATION & BENEFITS

• Pay Rate: $25 an hour.
• *Night Differential Pay from 11PM-7AM
• Annual Performance bonus.
• Holiday Pay
• 10 PTO & 5 Paid Sick Time
• Health Insurance: Medical, Dental & Vision.
• 401K – up to 4% match.

If you need reasonable accommodation and/or assistance during the application and hiring process, applicants can contact Playtech US-Human Resources via email: HRUS@playtech.com. Our team will be happy to help!

Playtech is an equal opportunity employer. All qualified applicants will receive consideration of employment equally without regard to age, ancestry, color, gender identity or expression, national origin, physical or mental disability, protected veteran, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.