IT- Technical Support Representative from Innova Solutions

IT - TECHNICAL SUPPORT REP IN NEWPORT NEWS, VA

Volt is immediately hiring for a Warehouse Associate in Newport News, VA.

As an IT - Technical Support Rep, you will be:

• Responsible for providing technical support for any issue reported within corporate standards.
• Responsible for developing a solid understanding of the relationship between hardware, software, and business systems processes.
• Responsible for performing duties as requested by management.
• Responsible for heavily utilized training, documentation/knowledge, and peers to develop Troubleshooting and Research skills.
• Responsible for consistently documenting and troubleshooting any reported issue.
• Responsible for developing and maintaining strong relationships within the IT department.
• Responsible for developing and maintaining understanding of Corporate and IT policies and procedures.
• Responsible for developing good verbal and written communication skills.
• Responsible for developing “creative thinking” in troubleshooting techniques.
• Responsible for developing solid customer service and follow-up skills.
• Responsible for complying with defined ITIL processes.

This is a Full-time, contract opportunity.

The ideal candidate will have:

• 6 - 18 months relevant experience in a technical call center or comparable education preferred.
• Prior experience supporting Windows 10 and Windows 11 required.
• Experience supporting HP/Dell/Apple end user computer devices (desktops, laptops, and tablets)
• Experience in troubleshooting MS Office products required (2007 and O365/2013)
• Expertise in MS Outlook is highly preferred.
• Experience with VPN related issues to support the teleworking community.
• Experience with mobile devices preferred (Apple iOS and Android)
• Outstanding communication skills, both written and verbal
• Excellent customer service skills
• Familiarity with ITIL processes and methodologies is preferred.

Pay Rate: $19.00 - $21.00 per hour.

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please click here or call (866) -898-0005. Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.