IT Technical Support Engineer (Rockaway, NJ Hybrid) + Benefits - Latitude, Inc.

Working with an Excellent Client that is looking to hire a Technical Support Engineer This posotion is a direct hire role with a starting salary of $50-65k + Benefits! This posotion will also be only 2 days on-site in Rockaway, NJ.

Main Points:

Position: Technical Support Engineer

Salary: $50-$65k

Work Authorization Status: US Citizen

Requirements: 5+ Years with IT, 2+ Years with installing, troubleshooting, repair, configuring, and some AV experince.

Job Description:

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

Job Duties:

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients

Preffered Requirements:

• Minimum of 5 years of IT experience
• Minimum of 2 years’ experience in a customer support/service environment required
• Bachelors Degree