IT Technical Lead, Enterprise Applications - Marshall Retail Group

Dynamic and growing retail company is seeking a Technical Lead, Enterprise Applications! This role reports to the Senior Director of Enterprise Applications. 

Benefits:

• FREE Life Insurance
• Medical, Dental & Vision Insurance
• Short- & Long-Term Disability Insurance
• Flex Time Off
• 401k with company match
• Huge Employee Discount at all our stores, so check us out
• Amazing training & career path
• Competitive pay!
• And more!

What You'll Do

• Provide technical support for Retail Merchandising, WM, sales audit, and planning applications as needed
• Partner with for Merchandising, WMS, and Finance teams for their projects
• Perform analyses on software application functionality and suggest improvements, solidify requirements and code as per requirements to deliver the solution
• Utilize diligence for error resolution, logs, and audit process for existing and new applications
• Work on critical projects and deliver technical requirements
• Manage 3rd party vendors and ensure on time delivery or their tasks
• Consult with the software development team, internal users, and clients to improve application performance 
• Manage tickets across multiple business system environments to ensure continued and synchronized operations
• Establish the root causes of application errors and escalate serious concerns to the Vendor
• Maintain a record of escalation and schedule application updates
• Document processes and monitor application performance
• Provide front-end support to clients and colleagues in IT 
• Respond to general questions and tickets in a timely manner
• Research, diagnose, troubleshoot, and identify potential solutions for how to resolve issues for Tier 1 and Tier 2 incidents
• Prioritize multiple open issues, and deliver solutions in a timely manner 
• Document issue triage as troubleshooting progresses
• Follow best practices for change control of proposed solutions
• Process Tickets for APTOS, ORACLE, and other systems
• Report common issues identified from service partners for escalation 
• Perform other specific duties or assignments as directed by enterprise applications director and manager

What You Bring

• A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar
• 5+ years demonstrable experience as technical lead in the retail industry
• Technical knowledge of Merchandising system, WMS systems, and Finance
• Knowledge of front-end and back-end programming languages (i.e. SQL, JAVA, HTML, .net, PLSQL)
• Good knowledge of integration
• Good knowledge of version control and batch process
• Ability to manage triage, resolution, document configuration changes, and monitor performance
• Exceptional ability to provide front-end support to internal departments and web-based clients
• Determination to get to the root causes of application errors and resolve issues
• Project management skills; the ability to run some projects
• Ability to use various incident tracking tools
• Exceptional verbal and written communication skills

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

Marshall Retail Group prides itself on creating unique experiences for customers by developing distinctive retail store concepts that feature and highlight the local culture, community, and lifestyle of the cities in which they are located. InMotion Entertainment Group is the largest airport-based electronics retailer in travel locations globally, with access and insight into the latest technologies for business and leisure travelers, InMotion offers lifestyle products and electronics that include a wide breadth of headphones, mobile power, Bluetooth speakers and travel accessories.

EEO/ADA/DFWP

Marshall Retail Group/InMotion is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. At Marshall Retail Group/InMotion, it’s about each person bringing passion and skills to a dynamic and inclusive workplace!