IT Technical Associate II - Clayton Early Learning
Denver, CO 80205
About the Job
As an IT Technical Associate II at Clayton, you'll be at the forefront of our mission to keep our IT operations running smoothly and efficiently. From tackling incidents reported by our team members to collaborating with our MSP to streamline processes, every day will present new challenges and opportunities for growth.
Who we are:
At Clayton Early Learning, we stand as an innovation hub dedicated to cultivating vibrant and equitable communities. Our mission revolves around collaborative partnerships with families, fostering a holistic approach to the early years through a commitment to the whole child and whole family. By actively engaging with families, we aim to uncover effective strategies, embrace continuous discovery, and lead the charge in advancing systemic change.Our vision is rooted in the belief that by nurturing the foundation of early childhood, we contribute to the well-being and prosperity of individuals, families, and communities at large. Through our relentless pursuit of what works, we strive to create an enduring impact on the lives of children and families, setting the stage for a future of shared success and thriving communities.
What we want you to do:
- Ensure that all incidents received by the IT Help Desk are recorded in Claytons MSP ticketing system.
- Identify nature of incidents (if assigned to ITA) based upon reported symptoms and categorization rules.
- Prioritize incidents based upon impact to the users and MSP SLA guidelines.
- Responsible for incident closure or delegation to the appropriate IT MSP group for resolution based upon categorization rules.
- Performs post-resolution end user review to ensure that all work services are functioning properly, and all incident documentation is complete.
- Work with MSP to prepare reports showing statistics of incidents resolved / unresolved. Detailed resolution of incident is mandatory before closing incident ticket.
- Participate in redesign of processes and workflow to improve efficiency of Claytons IT operations. Identify and document the impact of processes and workflow changes.
- Identify improvements and suggest changes to new policies, procedures, or work practices.
- Work with vendors to assist support activities.
- Supporting employees from multiple on campus buildings, as well as remote
- Removal of viruses/malware/spyware
- Troubleshoot software, hardware, network issues & peripherals.
- Email configuration, support MS Office suite; Word, Excel, & Outlook.
- PC Imaging and configuration.
- Reinstallation and deployment of Windows OS and Clayton issued workstations.
- Assist in helping end users understand software and provide training if needed.
- Assist in training new hires.
- Supporting VoIP phone system and Clayton issued cellular devices.
- Perform other related duties and participate in special projects as assigned.
What we are looking for and what you must have:
- Associate degree in computer science, Information Systems Management, Information Technology or related Information Management field of study.
- A minimum of 3 years’ experience in information systems, or similar experience.
- Working knowledge of software applications.
- Exceptional time management skills and a proven ability to independently identify, research, and resolve technical problems in a timely manner.
- Strong analytical, interpersonal and communications skills.
- Demonstrated ability to multi-task and balance work demands.
- Strong technical skills with Active Directory, Microsoft Windows, MS Office Suite, email and web clients, antivirus software, and workstation imaging software.
- Proven ability to learn and support new technologies with minimal supervision.
- Ability to lift up to 50lbs independently.
- Must be able to pass background check.
The perks:
- 401k with 5% match
- 16 Company-paid days for Holidays
- Vacation and Sick time
- Medical, Vision, and Dental benefits
- FSA Plans
- College Investment plans
- Identify theft and Protection plans
- A fun, dynamic, and exciting environment
Compensation:
- $25.00-$29.80 Hourly
Our Core Values:
At Clayton we work to foster a community characterized by trust, dignity, love, and justice, with our children and families, our team members, and other partners on our campus and beyond. We see these values in action each and every day as they strengthen our Clayton community and our service to the children, families, and educators we serve.
Community-Community fosters belonging, resiliency, stability, and strength. We are committed to creating a caring, trauma-informed, professional community at Clayton and we are committed to being a positive member of the many communities we partner with and serve. Community means living the seven Sanctuary commitments: nonviolence, emotional intelligence, social learning, democracy, open communication, social responsibility, and growth and change.
Collaboration-Collaboration builds trust and relationships and brings new ideas, skills, and knowledge to help us do better work. We are committed to approaching our work as one team across Clayton. Collaboration means working across teams and departments and with our external partners.
Diversity, Equity, Inclusion, and Belonging-Diversity, Equity, Inclusion and Belonging leads us to reflect the communities we serve and bring the widest variety of ideas and innovation to our work. We are committed to building and sustaining an organization centered on diversity, equity, and belonging. Diversity means building a team that is reflective of the world around us, in all aspects of our personal and professional backgrounds. Equity means recognizing that we need to provide different resources to meet different needs and circumstances that are often the result of systemic injustice; it is core to everything we do in service of our children and families and in how we work with each other. Inclusion refers to a community where all members are and feel respected and are able to participate and achieve their potential. A true sense of belonging means that everyone who enters the Clayton campus is valued for who they are and can meaningfully say “I belong here.â€
Growth- Growth allows us to develop as professionals and to provide the best services we can to the children, families, and educators we serve. We are committed to growing as individuals and as an organization. Growth means we are continually learning how to do our individual and collective work better and we adapt and evolve our programs and practices to reflect new learning and to meet changing needs.
Stewardship-Stewardship enables us to have the greatest impact we can with the resources we have. We are committed to being good stewards of our community and our resources. Stewardship means using our financial resources wisely and responsibly so that we can sustain our work into the future, taking care of our unique and beautiful campus so it can remain a resource for our community, and caring for our community and team and treating each other with respect and responsibility.
Fun-Fun reduces stress, keeps us motivated, builds connections, and models for our children the joy that can come with learning and working together. We are committed to having fun! Fun means noticing and sharing things that bring us joy, being creative in our work, making connections with each other, and finding humor and hope in our work.
Clayton Early Learning is an equal opportunity employer that values workplace diversity. We strive to create an inclusive work place that embraces diverse backgrounds, life experiences, and perspectives. We prohibit discrimination of employees or applicants on the basis of race, creed, color, age, sex, national origin, sexual identity, sexual orientation, religious affiliation, disability, or any other classification considered discriminatory under applicable law.
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