IT Tech Support Specialist (Help Desk) (Secret Clearance) - AKKODIS

We are seeking a qualified IT Tech Support /Help Desk Technician with an active SECRET level clearance for our client, a federal government contractor supporting the Department of State. Please send resumes to margaret.gallagher@akkodisgroup.com or click APPLY NOW.

Position is onsite daily in Washington, DC

IT Support / Help Desk Technician with *active SECRET Clearance

• Must have Secret Clearance

• Working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets.

• Experience providing Tiers 1 and 2 technical support for hardware and software.

• 1-3 years of related experience

• Strong working knowledge of computer terms.

• Customer service operations experience.

• Strong customer service and communication skills (both written and verbal)

• Excellent interpersonal skills, especially ability to listen and understand what is being described

• Performs systems administrative, troubleshooting, and operational duties on computer systems in response to user ticket and outages.

• Support and maintain COTS and custom designed applications. Tasks include installation, configuration, and troubleshooting.

• Analyze, evaluate and test software and hardware in response to issues identified by customer.

• Support in the planning, installation, security and breakdown in support of standing up new facilities and standing down retired facilities.

• Mitigate identified security issues.

• Research and troubleshoot identified issues. Document ticket. Ensure all appropriate steps are taken to investigate and troubleshoot issue. Escalate fully documented ticket if issue cannot be resolved.

• Prepare and maintain activity and progress reports regarding support activities.

• Act to coordinate activities across support agencies to delivery support service to customer. Manage and track escalations to ensure timely resolution of customer issues.

• Contribute to identifying improvements in the support of hardware, software or infrastructure related services.

• Work to meet program service level agreements (SLA's) to resolve customer issues.

• Provide one-on-one and small group training in the use of application (COTS & GOTS) and devices to new users and IT Mart visitors.

• Install, configure and troubleshoot microcomputer hardware and software systems, to include servers.

• Install, configure, and troubleshoot peripheral devices such as, card readers, cameras, headsets, scanners, printers, smartcard readers & other devices supported peripheral devices.

• Conduct diagnostic troubleshooting and repair for microcomputer devices

• Install hardware and software application on a myriad of computer devices

If you are interested in this opportunity - please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com.

Equal Opportunity Employer/Veterans/Disabled

Salary range: $60,000 - $62,000.

Benefit offerings may include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records.

Pay Details: $60,000.00 to $62,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance