IT Tech - Wendy's - WOCS

Starting pay rate: $17 - $20 per hour

This position is for an IT Help Desk team member of a restaurant franchise that assists in installing and supporting networks in 182+ locations in nine states and reports to the Director of IT.

Roles and Responsibilities:

* Support users and restaurant locations (our customers) via the phone, remotely

accessing user/restaurant workstations with LogMeIn, and onsite visits

* Repair and upgrade computers and laptops as needed. Build and deploy new

systems when required

* Install software applications to specifications

* On-call rotation: providing remote and onsite support after normal business hours as

needed

* Run and terminate network runs as needed

* Support our digital surveillance environment (cameras, DVRs, etc.)

* Assist the Director of IT with various projects

Core Experience:

* Windows 10, 7, Chrome OS support experience, reinstall OS on laptops/desktops

* Point of Sale Experience

* PC hardware repair experience

* MS Office Suite Products

* Basic network, TCP IP V4, POE Ethernet switch, Wi-Fi, router experience.

Demonstrate (explain) IPV4 networks and what the different configuration components

mean.

* Desktop/server remote control software experience

* CAT 5e/6 network and camera cabling, terminating ends, testing, and troubleshooting

* Knowledge of broadband circuits, analog telephone lines and troubleshooting telecom

outages

* General knowledge of Battery Backups (UPS), KVM devices, USB switching devices,

and Multi-Function printers (scanning/printing)

* Help Desk Ticketing System

Preferred Experience:

* A+ certification

* Point of Sale device/system experience

* Headset/Speed of Service equipment

Non-Technical Skills:

* Team player

* Ongoing willingness to learn and assist with documentation

* Self-motivated

* Comfortable with air travel

* Ability to drive a car, their own car, and has a good driving record

* Outstanding customer service skills

* General knowledge of tools/power tools, ladders

* Ability to lift 50 lbs

* Comfortable accessing building roofs