IT Systems Engineering Advisor Sr. - Citrix - Sedgwick Claims Management Services, Inc.

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Most Loved Workplace® 
Forbes Best-in-State Employer

IT Systems Engineering Advisor Sr. - Citrix

PRIMARY PURPOSE:  To design and implement enterprise technology solutions for the organization. To maintain operations and build efficiencies in the technology of assigned spheres of influence.  To research and resolve escalated issues from global IT colleagues.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Designs, implements and maintains systems lifecycle management, security, resiliency and performance of production and non-production environments with no management supervision.
• Initiates and drives lifecycle management and capacity planning for infrastructure across the entire organization.
• Drives architectural improvements and standardization for the IT environment including choice of networking infrastructure, hardware, monitoring software and associated application infrastructure with no management supervision.
• Provides 3rd tier on-site and/or remote technical support as necessary.
• Seeks out and remediates security vulnerabilities.
• Provides 3rd tier remote access solution support:  VPN, Terminal Services, Citrix, and Hyper-V.
• Designs disaster recovery solutions and leads planning and testing activities.
• Reviews and approves vendor invoices for manager.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.

QUALIFICATIONS

Education & Licensing

Bachelor’s degree in information management, computer science, or related technology field from an accredited college or university preferred.  Related technical institute certification preferred.

Experience

Eight (8) years of related experience or equivalent combination of education and experience required to include four (4) years of experience designing, implementing and maintaining technology infrastructure; configuring and troubleshooting Windows and UNIX/Linux based environments; and managing and monitoring Exchange Server 2003-2016, Windows Server 2003-2016, and MSCE Server infrastructure.

Skills & Knowledge

• Thorough knowledge of cloud-based application knowledge, preferably Azure
• Strong knowledge of virtualization and containerization (e.g. Hyper-V, vSphere, Citrix SQL, and Terminal Services)
• Strong knowledge of VPN connectivity troubleshooting and configuration (Cisco, Palo Alto, OpenVPN, IPSec)
• In-depth knowledge of security software such as Anti-virus, Anti-SPAM, Anti-Spyware, and/or other security related technologies
• In-depth knowledge of networking (OSI network layers, TCP/IP)
• Excellent oral and written communication skills, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Ability to create and complete comprehensive, accurate and constructive written reports
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:  Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:  Computer keyboarding, travel as required

Auditory/Visual:  Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.  They are not intended to constitute a comprehensive list of functions, duties, or local variances.  Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.