IT Systems Engineer - Entre Computer Services

Entre Computer Services is Rochester's leading provider in technology services including Managed Services, IT Infrastructure Engineering & Architecture, Application Development, Hardware & Software Sales, and IT Outsourcing & Recruiting. Entre has been headquartered in Rochester, NY since 1984, and serves organizations both regionally and nationally. Entre is a family-oriented organization that provides great flexibility in professional growth, offers resources for individual success in a team environment, and recognizes the importance of work-life balance.

We are excited to be hiring for a IT Systems Engineer. This position is contract to hire.

Summary of Services:

• Provide advanced support for Desktop & Helpdesk escalations.
• Provide back up support for Windows 7, 10, 11 image creation and software application support.
• Desktop software deployment using EPM/ISM tools.
• Integration support between EPM and ISM tools
• Support for providing temporary and permanent admin services to the user for their desktop/laptop.
• Support for the Systems Management Services & tools.
• Overall management of the EPM tool.

Preferred Technical Skills:

• Knowledge of application installations and interoperability.
• Knowledge of complex computing environment and infrastructure.
• Experience with certification and testing methodologies.
• Experience with batch files, PowerShell, application scripting, queries, and report generation.
• Experience with IT device security.
• Experience with Windows imaging tools sysprep, DISM, Imagex, Microsoft Deployment Toolkit.
• Experience with Ivanti Unified Endpoint Manager (EPM), Ivanti Service Manager (ISM) or industry equivalent tool set (example MS System Center).
• Knowledge of client operating systems (Windows, MACOS, iOS, Android).
• Knowledge of Office 365 and Microsoft Azure.
• Knowledge of networking and client server fundamentals.
• Experience entering, tracking, and resolving service calls with proper documentation.
• Effective problem solving/troubleshooting skills.
• Good judgment /analytical skills.

Experience Level: 5-10 Years