IT Systems Engineer, Rochester NY at ComTec Solutions

JOB SUMMARY:

The IT Systems Engineer's role ensures the stability, integrity, and efficient operation of Enterprise-Class IT Systems both internally and externally with our customers. This is achieved by monitoring, maintaining, supporting, and optimizing all network, server, and messaging-based IT Systems. This individual will technically lead IT projects and provide escalation to other team members.

REPORTS TO: Director, IT Services

DIRECT REPORTS: None

ESSENTIAL FUNCTIONS:

Support the development and implementation of new technologies within large systems environments by advising on design concepts, implementation strategies, and deployment timelines

Manage development, testing, and deployment of software and other computer systems technologies to ensure compliance with operational requirements for security, performance, reliability, and scalability

Internal IT Data Center support and maintenance

Research existing and emerging hardware and software technologies to determine capabilities and cost-benefit relationships and develop ongoing computer systems solutions that meet performance and budgetary requirements

Create thorough documentation records of design specifications and deployed systems configurations

Coordinate and execute Azure and Private Cloud managed services implementations

Provide network and security assessments, identifying opportunities for system improvements and efficiencies

Create, document, and escalate issues and problems according to ticketing standards and SLAs

Perform remote and onsite scheduled maintenance for ComTec internal and client-based systems

Adhere to departmental policies for reporting and managing change requests

Participate in an emergency on call rotation schedule

Support development and implementation of Microsoft Azure and Private Cloud infrastructure

SQL, Hyper-V, and Software Defined Storage performance tuning

Other duties as required

TECHNICAL SKILLS:

Ability to design, install, configure, administer, and troubleshoot the following:

- Microsoft Windows Server

- Microsoft Windows Active Directory and Azure Active Directory

- Microsoft Storage Spaces Direct

- Azure AD Connect

- Azure Site Recovery

- Microsoft 365

- On Premise Microsoft Exchange and Hybrid Cloud

- Microsoft SQL Server

- Microsoft Remote Desktop Services

- Microsoft Hyper-V and VMWare Clustered Environments

- Enterprise Anti-Virus solutions

- Enterprise backup solutions - Veeam, Storage Craft, Datto, Azure

Knowledgeable of Enterprise Class Storage Solutions, and Software Defined Storage

Working knowledge of HP, Dell, and SonicWall hardware

Understanding of 802.1Q VLANS and Traffic Prioritization

SOFT SKILLS & ABILITIES:

Strong written and verbal communication skills

Pleasant and professional demeanor in all client and internal communications

Independent worker and able to work effectively on daily tasks without direct supervision

Strong organization skills and ability to operate efficiently throughout daily tasks

In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate

Demonstrates empathy with users and professionalism at all times

Work well with clients at all levels, from executive to IT personnel to end user

Operates with client satisfaction in mind

Energy, enthusiastic and results-oriented

EDUCATION, EXPERIENCE, & KNOWLEDGE:

Bachelor's degree preferred

10+ years of relevant IT experience

Preferred Certifications

o Microsoft Azure Administrator

o Microsoft Azure Database Administrator Associate

o SonicWall Network Security Professional (SNSP)

WORK ENVIRONMENT/PHYSICAL DEMANDS:

Use of computer and office equipment

Ability to remain calm in stressful situations

Performs all administrative functions expected at this level

ADDITIONAL REQUIREMENTS:

Ability to schedule for evening or weekend work occasionally

Valid driver's license in your state of residence and reliable personal vehicle

Benefits:

Competitive salary

Relaxed Company Culture

Generous Vacation Allowance

Health/Dental/Vision Insurance

Flu Shots

Life Insurance

Long and Short Term Disability Insurance

Investment in Professional Development

Value Recognition and Rewards

9 paid holidays

Birthday Paid time off

Generous Company 401K 4% Match

Company laptop & Cell Phone

Team Outings & Events

Flexible Work/Life Balance Valued

Compensation details: 00 Yearly Salary

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