IT Systems Billing Analyst Specialist - Sedgwick Claims Management Services, Inc.

PRIMARY PURPOSE: The IT billing analyst is responsible for ensuring the accuracy and timeliness of the Global Telecom Mobile billing process, documenting, updating, and complying with AP guidelines.  They are also responsible for identifying and resolving billing issues; and responding to information requests from Budget Managers and Accounting team members. Responsible for auditing Telecom bills, identifying errors, filing disputes, and confirming complete bill accuracy.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Leads the requirements management efforts for projects; takes ownership of the business analysis role throughout the project.
• Identifies and understands stakeholders; initiates and facilitates meetings and discussions with stakeholders as appropriate.
• Works with project managers, project requestors, operations, business representatives, IT representatives and clients to ensure complete understanding of software requirements.
• Produces project requirements documentation, including written documents, process diagrams, report mock-ups, wire frames and other documentation as required using standard templates.
• Meets deadlines and manages work to timelines.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.

Education & Licensing

Bachelor's degree required; major in computer science field preferred.

Experience

Five (5) years of related experience or equivalent combination of education and experience required. Experience in multi-line claims management processes and system requirements preferred.

Skills & Knowledge

• Knowledge of third party administration and claims management business and technology
• Oral and written communication skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation skills
• Ability to work in a team environment
• Ability and willingness to take initiative
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.