IT System Analyst (Hybrid 3x/week- Chicago, IL) - Optomi

IT System Analyst - Onsite 3 days/week in Chicago, IL

Optomi, in partnership with an industry leader, is seeking an experienced System Analyst to join their team. This person will help a small support/help desk team manage tickets, connectivity issues, and work closely with network, systems, and security teams to resolve issues.

Responsibilities:

• Provide support for hardware, software and network issues escalated from Tier 1/2
• Manage/close out tickets in ServiceNow and escalating issues to appropriate teams
• Provide advanced support for Active Directory- creating groups, adding/removing, group policy, etc.
• Troubleshooting/patching Windows servers and operating systems
• Checking network and system connectivity issues utilizing DNS and DHCP
• Managing access control lists at different sites
• Utilizing VMware to login and view hosts to make sure systems are powered up

Apply today if your background includes:

• Ability to work on-site 3x/week (Mon-Wed) in Chicago, IL area
• Windows troubleshooting and Active Directory experience
• ServiceNow or Jira ticketing experience (will use ServiceNow in this role)
• Networking knowledge when it comes to checking ports/connectivity
• DNS/DHCP protocol experience
• Experience working cross functionally and escalating issues to different teams within the organization
• VMware knowledge (not a must have for this role)