IT Support Technician - Performance Food Group
Westlake, TX
About the Job
We Deliver the Goods:
Position Summary:
The primary responsibility of the IT Support Technician position is to resolve technical support incidents for internal Core-Mark employees, located remotely or in our Corporate and Division offices. This individual will take ownership of all assigned technical support incidents, including problems with end-user computing hardware, software, operating system (Win10) and applications. The successful candidate will use their knowledge of the Windows operating system (Win10) and other various applications (e.g., Microsoft Office, Outlook) to troubleshoot and resolve incidents in a timely manner or coordinate an effective escalation to another team for resolution.
This is a combination hands-on and remote support technical role and will serve as the initial (first level) support conduit for our Core-Mark employees. This individual will ensure all incidents are logged and tracked to provide a great support experience for our employees. In addition to solid technical skills, the individual will need to have effective interpersonal and customer service skills in order to be successful. This role will provide Tier 1 support services n within the End User Services team.
Responsibilities:
- Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more.
- Growth opportunities performing essential work to support America’s food distribution system.
- Safe and inclusive working environment, including culture of rewards, recognition, and respect.
Position Summary:
The primary responsibility of the IT Support Technician position is to resolve technical support incidents for internal Core-Mark employees, located remotely or in our Corporate and Division offices. This individual will take ownership of all assigned technical support incidents, including problems with end-user computing hardware, software, operating system (Win10) and applications. The successful candidate will use their knowledge of the Windows operating system (Win10) and other various applications (e.g., Microsoft Office, Outlook) to troubleshoot and resolve incidents in a timely manner or coordinate an effective escalation to another team for resolution.
This is a combination hands-on and remote support technical role and will serve as the initial (first level) support conduit for our Core-Mark employees. This individual will ensure all incidents are logged and tracked to provide a great support experience for our employees. In addition to solid technical skills, the individual will need to have effective interpersonal and customer service skills in order to be successful. This role will provide Tier 1 support services n within the End User Services team.
Responsibilities:
- Effective lifecycle management of all technical incidents, ensuring a timely and effective support experience for our employees.
- Serve as Tier 1 support for common end-user computing hardware (laptops, desktops, accessories).
- Ensure end-user computing devices are maintained and updated in a timely fashion.
- Provide hands-on (as required) and remote support to our Core-Mark employees located remotely or in corporate and division offices.
- Support roll out of new IT products, and handle resolution of all IT related issues Core-Mark employees.
- Ensure the effective utilization of Core-Mark technologies (O365, Teams, WebEx, VPN, etc.).
- Follow defined processes to assist employees in the quick resolution of their incidents and service requests.
- Performs other duties as assigned.
Source : Performance Food Group