IT Support technician / Software Setup Technician - MCPC

MCPC is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPC has a purpose, a strategy, and a set of values that animate everything we do.  We provide a wide range of services to our clients including Managed Security, Technology Logistics, IT Talent Solutions and IT Asset Management and Disposition. MCPC has consistently been recognized as one of the top companies in the area to work for and we are proud to have employee retention rates that far exceed the national average. MCPC has a strong commitment to Diversity and Inclusion as well as our Early Talent Program that offers opportunities for people of every education level. MCPC also has a strong commitment to giving back to the community through a variety of means including The Foundry, www.clevelandfoundry.org, which was created by our Founder/Chairman Michael Trebilcock.

• Simulator Set up
  • Review/understand weekly simulator test schedule
  • Set up simulators for validation/regression test
  • This includes:
    • Hardware configuration
    • Loading software and configuring the simulator
    • Simulator model clean up and launch
    • Loading/Configuring Air Brakes and 3rd party devices as required
    • Perform a check out test to ensure set up is correct
• Front line Troubleshooting
  • Provide “first response” troubleshooting when users encounter issues
  • Escalate issues to sim team management as required
  • Identifying and segregating defective hardware
• Documentation
  • Maintain configuration control over simulators and other assets (i.e. Air Brakes)
  • Develop instructions on special/unique set ups
  • Develop troubleshooting guides to enable users to resolve problems on their own
• The sim lab is open 24X7.  The primary hours of this position are 8 AM to 5 PM, but it may be necessary at times to support evenings and weekends.  These situations will be planned ahead of time as much as possible.
• The technician engineer shall be available by phone and remote access for after hours support as required.

Required Skills and Certifications

• BS or Associates Degree in Electrical Engineering Technology or Electrical Engineering
• Electrical troubleshooting skills
• Basic circuit design/ability to read schematics
• Basic computer knowledge and skills
• Customer service/support experience
• Electrical technical skills/understanding
• Ability to read/understand schematics
• Off hours availability to support critical tasks

Desired Skills and Certifications

• Linux/UNIX shell programming
• System Integration
• Experience in test environment
• Experience in manufacturing testing
• Hands on experience with wiring harnessing and soldering 

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.