IT Support Technician (Onsite/Field) at Trigyn Technologies Inc

Immediate contract opportunity for an IT Support Technician with direct client in Baltimore County, Maryland.

Trigyn's direct client in Baltimore County Maryland has a long term contract assignment for an IT Support Technician.

(ONSITE/TRAVEL- Work location will be at multiple schools/locations within Baltimore County).

Roles and Responsibilities:
• Communicate effectively with all levels of customers including administrators, staff, students and vendors
• Installs and supports new devices along with accompanying software (These devices can include computers, tablets, projectors, document cameras as examples)
• Coordinates the repair of student and teacher laptop computers including performing diagnostic repair procedures
• Installs and configures supported device operating systems
• Performs routine diagnostics and maintenance with multiple operating systems
• Installs and configures applications and other supported software packages
• Tests new releases for supported systems
• Performs network support and troubleshooting duties
• Provides consultation and/or training to teachers, staff and students on the operation of technology equipment and software packages
• Troubleshoots hardware and software issues
• Assists teachers with resolving device related problems
• Integrates knowledge and skills from a range of technologies to address work
assignments and problems of moderate complexity
• Coordinates with vendors when necessary
• Participates as team member on small and/or large projects
• Records activities in the work order system
• Updates/Creates internal supported system documentation.

Required Skills:
• Associates Degree in a related technology area
• Minimum of three (3) years’ experience installing, upgrading, troubleshooting and maintaining device software
• Knowledge of Windows and Apple hardware and software platforms
• Ability to perform technical tasks with minimal supervision
• Must be able to follow oral and written directions
• Any equivalent combination of experience and training, which provides the required knowledge, skills and abilities will be considered.
• Must have own transportation and valid driver's license (Required license must be maintained throughout employment in this position)
• Ability to lift 50 pounds and climb a ladder.

NOTE:
• Work location will be at multiple schools/locations within Baltimore County.
• Work hours will be determined during hire but will be 7.5 hours per day between the hours of 7:00 AM and 4:30 PM.
• Workdays are M-F. No holiday pay or school closing pay will be paid.
• Travel is a part of this position’s duties.

Desired-any of the below will be a plus:
• Possess certifications such as CompTIA, A+ certification, HP Certification, other hardware vendor specific certifications.

TRIGYN IS AN EQUAL OPPORTUNITY EMPLOYER

About Trigyn: Trigyn is an IT Services Company that has been in business for 30 years with more than 1,500 resources deployed today. Trigyn is ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 Certified. Trigyn is an E-Verify® Employer.