IT Support Technician (Onsite) - Brasfield & Gorrie, LLC

Brasfield & Gorrie, a recognized leader in the construction industry, has an exciting opportunity available for an IT Support Technician. Successful candidates will have a passion for both customer service and technology and enjoy working in a face paced environment with a dynamic team.

Responsibilities and Essential Duties include the following (other duties may be assigned):

• Serve as the first point of contact for employees seeking technical assistance over the phone, via email, or in person
• Provide remote technical assistance to employees on our construction jobsites, and in remote offices
• Work with HR and hiring managers to ensure new employees have all necessary IT equipment and software prior to onboarding
• Support all parts of our computer asset management processes (Procurement, Deployment, Technical Support, and Retirement)
• Participate in quarterly systems maintenance efforts
• Create and maintain knowledge management articles on troubleshooting steps and processes
• Assist employees with software installations (using admin privileges)
• Manage IT support ticket updates, escalations, and resolution using help desk software
• Work alongside other groups within the IT department to maintain network infrastructure and service in offices and on jobsites
• Serve as liaison between users and the IT department to resolve issues

Field Services:

• Assist the Field Services team with network setup and support on our construction jobsites
• Provide regular updates in Salesforce about upcoming and current work on our jobsites
• Coordinate with internet service providers and project leadership to provide reliable internet connections for our construction jobsites
• Serve as point of contact for field office AV installation and support

• Bachelor’s degree in MIS or equivalent preferred
• 1-3 years’ experience in a hands-on desktop/network support role with proven skills within Microsoft/Windows environments is preferred
• Relevant experience in a customer-focused position involving technical knowledge of a company’s hardware and software is preferred
• Finds fulfillment in their work through serving others
• Self-motivated and works with a sense of urgency
• Ability to work well as a part of a team and independently
• Strong written and verbal communication skills
• Interested in and committed to continuous improvement
• Committed to learning, solicits, and appreciates feedback, and desires personal improvement
• Calm under pressure and possesses the ability to reduce tension when serving employees
• Exhibits professionalism (communication, personal appearance, etiquette, work ethic, and excellence in execution of tasks)
• Strong organizational skills with the ability to prioritize competing deadlines
• Advanced knowledge of Windows and Microsoft Office is preferred
• Experience with iPads and iPhones is preferred
• Ability and willingness to travel (Up to 20%)

The above description covers the principal duties and responsibilities of the job.  The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.