IT Support Technician 

Job Summary

Core BTS is seeking a qualified Computer Support Technician to join an elite professional services organization. Core BTS is a privately held national consulting company, and is a successful business transformation company, providing organizations comprehensive IT solutions from application development to virtualization.

We have opportunities available at many of our Long Island, NY locations. We are seeking a full-time (5-days per week) resource capable of performing IT support activities. The resource will be responsible for working directly with our K-12 clients including students, staff, and school district administrators.  

Qualifications

The successful candidate will have 3-5 years of technical support experience, education, and/or certifications, along with a desire to learn and motivation to excel in a customer service-centric environment.

We are looking for team-oriented performers with outstanding work ethics, excellent written abilities, and a solid communication foundation interacting with all levels. 

Experience in computer networking, PC/Mac environments, Operating System upgrade/updates, and customer service are highly desired.

This position is NOT remote. You will be required to report to the worksite daily on Long Island.

Essential Duties

• PC and hardware support including computers, tablets, cameras, interactive whiteboards and projectors, printers, etc.)
• Hardware troubleshooting
• Hardware setup/configuration
• Hardware repair and replacement
• Driver and software support - updates & upgrades
• Operating system and application support
• Computer reimaging
• Help desk ticket remediation
• Provide support to additional technical staff
• Communicate directly with onsite team and supervisor
• Bids server using Ubuntu Server and Customized NextCloud for hosting
• Repair and management of iOS devices within the district with us of Jamf Pro Mobile management
• Configure VLANS on different ports for device network needs
• Creation of new ID cards
• Creation of new Active Directory accounts and assign Office 365 email address
• Creation of new staff member/student workspace emails
• Creation of new workstation images
• Deploy and image of workstations
• Toning and crimping CAT 5 ends for network access for devices 
• Assist with help desk ticket requests that require additional assistance. 
• Board of Education meetings/general assembly A/V and technical support
• Knowledge of networking a plus

Required Skills

• 3-5 years of experience as an IT Support technician
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues
• Excellent communication skills
• Customer-oriented and cool-tempered

Benefits

You'll love working at Core BTS not just for the usual benefits, but for our environment and culture!

• You'll work with a great group of people in a highly collaborative team and results oriented atmosphere
• You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle
• You’ll work with large, sophisticated, and progressive clients throughout North America

Notices

The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

The base pay for this position is typically $17.00/hr to $22.00/hr. Compensation decisions are dependent on the facts and circumstances of each candidate, including experience and location.  

Core BTS is proud to be an Equal Opportunity/Affirmative Action employer.

Core BTS will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.

If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@corebts.com.

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