IT Support Technician - Monogram Management Group

Monogram is seeking an experienced IT Support Technician to provide technical assistance to our team members. This position reports to the IT Support ...Experience & Education:

•    Minimum 2-year degree in a technical or related field

•    At least 2 years' experience in a Support role 

•    Ability to be part of an on-call rotation schedule.

•    Knowledge of Windows Server OS, Windows 10 and 11, and Office applications

•    Office 365 experience preferred.

•    Experience with Active Directory and Group Policy

•    Must be 18 years or older 

Competencies & Skills:

•    Ability to multi-task, set priorities, and work independently.

•    Strong written and verbal communication skills

•    Strong analytical and independent problem-solving skills

Work Environment:

Predominantly operates in an office environment. Some periods of time may be spent in computer room and communications equipment spaces for installation, testing, and troubleshooting. Some work (less than 5%) requires moving and lifting of heavy computer equipment. This position would be required to work on the production floor as necessary to complete tasks (less than 20%). Necessary Personal Protective Equipment would be worn while in designated areas were that equipment is required.