It Support Technician at TEKsystems

Description

Our Client is looking for IT SUPPORT SPECIALISTS who have experience in processing PC and Thin client backups.

• Travel locally within KY & IN to various customer sites

• Ability to use current IT technology and company issued assets

• Unboxing, organizing, inventorying new and returned equipment

• Staging of new equipment in warehouse and prep for delivery

• Prepping returned equipment for disposal to include wiping, inventorying and palletizing

• Basic IT installation and cable management

• Communicate with Project Leads on issues

• Mobile cart assembly - hands on training is provided

o Imaging PCs and Thin Clients

o PC and peripheral flip from existing hardware to Norton hardware

Skills

windows, Support, Windows 10, Mac, asset inventory, image capture, cable installation, thin client, Printers, Outlook, Imaging, Deployment, Asset management, Service desk

Additional Skills & Qualifications

o Excels at creating a comfortable, personalized support experience for users in person, over the phone, and through written communication

o Is intimately familiar with the equipment (PCs and Thin clients) of their designated project

o Provides users with personalized deskside assistance

o Communicates and informs (outages, updates, changes)

o Monitors and respond to changes in technology and user needs

o Categorizes tickets per recommendations to allow for consistent reporting within ITSM software

o Documenting, revising, and maintaining internal procedures and customer-facing knowledge

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $18.00 - $21.00

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Louisville,KY.

Application Deadline

This position will be accepting applications until Dec 31, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.