IT Support Technician (Linux) at Odoo

IT Support Technician / Linux Support Specialist

This is a 100% on-site role in Brisbane, CA.

To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.

About Odoo

Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.

Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster.

What we’d love to see:

Someone who is highly knowledgeable in software, hardware, and networks within a Linux OS. They must be critical thinkers and problem-solvers with great attention to detail. Since end-user support and teamwork are essential aspects of the role, excellent communication and people skills are required. Additionally, they support company Linux networks and optimize their performance.

Responsibilities

• Provide internal IT desktop support in a Ubuntu Linux environment
• Shell scripting changes to a base Linux image to create or adjust it as needed
• System administration of Ubuntu
• Testing and troubleshooting Linux Workstations
• Automate deployment of Linux laptops
• Installation and upgrades of Linux workstations (desktop, printers, network cards, etc.)
• Act as the technical contact for our network service provider and aid them in troubleshooting issues

Requirements

• Bachelor’s Degree or equivalent combination of education and experience
• Familiarity with scripting or basic knowledge of a systems programming language (e.g., Bash, Python, or Perl)
• Knowledge of Linux systems, applications, and hardware, with troubleshooting and repair abilities
• Effective communication, interpersonal, and organizational skills
• Broad understanding of network issues; able to troubleshoot with service providers
• Experience with Foreman or PXE provisioning, including preseed, auto-install, and Kickstart for automated deployments
• Ability to create and maintain technical documentation

Nice to Haves:

• CompTIA Linux+ or Red Hat Certified System Administrator (RHCSA) certification
• Linux system administration at an advanced level

Compensation and Perks:

• Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
• PTO (Paid-time-off), paid sick days, and paid holidays
• Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
• $100 towards a work-from-home office setup
• Evolve in a nice working atmosphere with a passionate, growing team!
• Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
• Company-sponsored events for groups of 6+ employees

The estimated annual compensation range for this role is $80,000-$130,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.