IT Support Technician Level I - Rising Ground, Inc

Overview

Rising Ground was founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 25,000 individuals. We do this through 50 programs in 70 locations throughout New York City and Westchester. Our strong belief and commitment to diversity shows not just through our work with supported persons but is integral to the building of a strong staff that reflects the communities we serve. Rising Ground is headquartered in downtown Brooklyn.

Job Summary: As part of the Help Desk Team, the IT Support Technician Level I will provideexceptional customer service as the first point of contact by supporting staff with assistance related to computer systems, hardware, and software by answering users' questions, training users on basic system and computer functions, addressing system and user issues, and resolving issues in a timely manne

Responsibilities

• Seeking support technician with exceptional customer service skills• Provide first-line technical support via phone and in-person• Resolving issues where possible and escalating to the appropriate team via ticketing system• Answering questions and triaging issues prior to escalation• Creating tickets and documenting resolutions• Creating requests into our ticketing system• Create clear and concise instructions on basic troubleshooting of issues• Troubleshooting, diagnosing resolving issues with hardware, software, and computers• Supporting the IT department with an array of other tasks• Other related tasks that may be assigned.

Qualifications

• Associates Degree in Computer Science or related Preferred• At least 2 Years Experience in IT• Strong oral and written communication skills• Customer Service experience• Strong knowledge of computer hardware/software (including Windows 10/11, Office 365) preferred

Salary: $45,000.00