IT Support Technician, Level 2 - Beehive Industries

At Beehive Industries, we believe there is a better way to meet our clients' needs. Through Additive Manufacturing, Beehive Industries helps clients achieve more than what has ever been thought possible. This role will be based at our location in Cincinnati, Ohio. 

If you are an IT Support Technician superstar with the passion to work collaboratively and be part of a growing team that wants to win together, apply today!    

Overview:  

As a key member of the Beehive Industries IT department, the IT Support Technician will work in close coordination with the IT Team in performing all activities associated with installing, supporting and maintaining a wide range of IT hardware, software and services. This position requires excellent hardware and software troubleshooting skills, general networking knowledge, ability to follow directions, and capability to be a self-starter. Experience in supporting an Engineering and Manufacturing environment is a plus.  

Responsibilities:  

• Assist users in resolving computer hardware and software issues  
• Ensure quick response times to facilitate maximum uptime for all users and systems  
• Configure, deploy, fix, and provide troubleshooting support based on either documented procedures or directive for the following hardware and software:  Desktop and Laptop Computers  Printers, Copiers, Plotters  Servers  Network Infrastructure  Telecommunication Systems – wired, wireless and cellular  
• General administration functions such as password resets, adds/remove/change permissions on Active Directory and Email Accounts based on established workflows  
• Troubleshoot and report network issues to Network Engineer or Supervisor  
• Assist users with supported software and hardware with the approach of understanding of technology from a user’s perspective while providing an expert level of support  
• Escalate unknown/unsolved issues to appropriate internal or external support resources  
• Discuss with users best practices for PC maintenance and performance  Maintain, track, and control related inventory  Utilize third party tools to improve support efficiency  
• Collaborate with co-workers to share expertise, information and solve problems  
• Other duties as assigned by Supervisor/Manager  

Qualifications:  

• Four plus years of IT support experience in a corporate environment  
• Expert working knowledge of all Microsoft Windows & Office technologies (Windows 7/8/10/11 as well as MS Office 365 Suite)  
• Expert working knowledge of Google G Suite, Slack and other hosted business applications  
• Experience with the following technologies:  Engineering, CAD, FEA, CFD, etc. software licensing, installation, and support  TCP/IP, DNS, DHCP  Active Directory, Group Policy  
• Various Mobile phone support including MDM, Land Line, VoIP, and other telecommunication technologies  
• Create a high level of user satisfaction through accurate and timely follow-up & strong technical skills  
• Must demonstrate superior organization and time management skills  
• Ability to routinely lift 20-25 lbs and occasionally lift and move 50+ lbs     
• Education/Certifications:  High School or equivalent required  Associate’s Degree or higher preferred   
• A+, Net+, MSCA, and other IT related certificates are a plus  

If this sounds like you, please apply with your resume. This could be the opportunity you are looking for to expand your skills, contribute to a winning company, and work with talented people who love what they do and take pride in our company. 

 Beehive Industries offers a comprehensive benefits package that includes group Medical, Dental, Life, and Short and Long-Term disability coverages.  We also offer a generous 401(k) Retirement Savings Plan with a Company match. 

Beehive Industries is committed to full compliance with applicable anti-discrimination laws. We are an equal opportunity employer and value diversity at our company. We strive to create an inclusive work environment and will not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.