IT Support Technician III - Texas Tech University

Major/Essential Functions

With close supervision by management and/or project leads: 

• The IT Support Technician III's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance.
• This position will collaborate with other departmental and school IT staff to achieve their needs within IT OP and procedures.

Knowledge, Skills, Abilities: 

• Exercise judgment based on an understanding of organizational policies and activities. 
• Plan and organize effectively, prioritize goals, use time efficiently, and stay on task. 
• Communicate effectively, both orally and in writing. 
• Establish and maintain effective work relationships. 
• Basic analytical skills, including process description, logic, problem diagnostics, and problem-solving. 
• Basic technology hardware and software competency. 

Training in fundamental hardware and software support through education or experience.  

Grant Funded?

No

Pay Grade Minimum

Salary commensurate with education, experience and/or skills.

Pay Basis

Hourly

Work Location

Lubbock

Preferred Qualifications

• Experience with multiple operating systems including Microsoft Windows, Apple Macintosh. advanced knowledge with Microsoft Office products.
• Recognized certification in PC Support field (Preferred CompTia A+ and Microsoft qualifications).
• Advanced experience with network domain environments. Non-technical skills required for this position include: Customer service orientation, collaborative interdependent work style, team oriented, excellent communication skills (written, technical writing, verbal, listening) and self-motivated.
• The position also requires a strong ability to organize work effectively, conceptualize and prioritize objectives, and exercise independent judgments based on an understanding of organizational policies and activities as well as a strong ability to establish and maintain good working relationships with fellow employees, HSC staff and students.

Campus

HSC - Lubbock

Department

ITSC PC Support Lbk

Required Attachments

Cover Letter, Resume / CV

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.

Job Group

Mid-Level IT

Shift

Day

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran. 
 

Required Qualifications

Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus three (3) years related full-time paid experience OR a combination of related education and/or experience to equal seven (7) years.

 

Does this position work in a research laboratory?

No

Navy Enlisted Classification Code

CTT, IT

Army Military Occupational Specialty Code

25B, 255A

Air Force Specialty Code

3D1X1, 3D1X2

Marine Military Occupational Specialty Code

0651, 6694

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.