IT Support Technician- Hospitality - Remote - Get It Recruit - Hospitality
Cudjoe Key, FL 33042
About the Job
Exciting Opportunity: IT Support Technician - Hospitality
We are seeking a dedicated IT Support Technician to join our team of IT professionals who provide exceptional on-site and remote support for all aspects of the IT ecosystem. Our "white-glove" 24/7 support program specializes in industries where attention to detail and timely response are mission-critical. Our hospitality division caters to high-end, large-scale boutique hotels, restaurants, and nightclubs, where staff and patrons expect industry-leading support. This is a fast-paced, interactive, hands-on role where you will need to present a professional image and give your best efforts each day.
As part of a team that supports multiple properties across several states, we are looking for self-starters who can work remotely as well. You must manage your workload daily and prioritize tasks based on unique situations. Using cutting-edge industry remote management, monitoring, and access tools, you will be assisted by teams in other regions and may be asked to contribute to their efforts as well.
Primary Responsibilities:
- Provide desktop support for hardware and software troubleshooting
- Willingness to learn industry-specific and proprietary management systems
- Set up, deploy, and maintain end-user equipment
- Perform network administration functions, user account permissions, Active Directory changes
- Follow up with clients to ensure resolution is complete and satisfactory
- Maintain accurate, thorough, and timely information in the ticketing system
- Research and resolve problems across all IT functions
- Collaborate with peers to form technical solutions
- Complete day-to-day help desk support requests and assigned projects that require interaction with other divisions
Required Skills:
- Ability to provide on-site and remote desktop support to customers
- Proficient in using remote support tools like VNC, LogMeIn, RDP, etc.
- Strong troubleshooting abilities
- Ability to use remote management platforms for workstation configuration status and testing
- Familiarity with supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, POS devices, and Active Directory administration
- Responsible, dependable, and committed to building a long-term career
- Goal-driven team player with solid organizational skills and keen attention to detail
- Independent, self-starting attitude with a willingness to share knowledge
- Thorough knowledge of all Windows server and desktop operating systems
- Understanding of hotel property management and Point of Sale applications
- Thorough knowledge of PC, server hardware, and configuration including related peripherals
- Thorough knowledge of Word, Excel, PowerPoint, Outlook, Active Directory, and Exchange
- Strong customer service and problem-solving skills, including providing diligent, prompt, and courteous responses to users' questions or PC issues
- Ability to function effectively in a fast-paced environment
- Willingness to travel occasionally
- Ability to multi-task and maintain good communication
Desired Skills & Experience:
- Five years of related experience or equivalent
- Two years of telecommunications experience
- Knowledge of mobile devices in an enterprise, including iPads, iPhones, Android devices
- Understanding of PCI compliance and certificates
- Familiarity with Ruckus APs and Meraki APs administration
- Understanding of IP Networking and troubleshooting
- Familiarity with hotel applications such as PMS-Opera, POS-Micros, Revenue Management-Ideas, Building Management -HotSOS, Safelock, InnComm, and more, Sales - Delphi/SalesForce
- A+ Certification
- MCSE / MCDST / A+ certification(s)
- ACSP certification(s)
If you're a passionate IT professional with a knack for providing exceptional customer service and a desire to work in a dynamic hospitality environment, we encourage you to apply for this exciting opportunity.
Employment Type: Full-Time
Salary: $ 70,000.00 140,000.00 Per Year
We are seeking a dedicated IT Support Technician to join our team of IT professionals who provide exceptional on-site and remote support for all aspects of the IT ecosystem. Our "white-glove" 24/7 support program specializes in industries where attention to detail and timely response are mission-critical. Our hospitality division caters to high-end, large-scale boutique hotels, restaurants, and nightclubs, where staff and patrons expect industry-leading support. This is a fast-paced, interactive, hands-on role where you will need to present a professional image and give your best efforts each day.
As part of a team that supports multiple properties across several states, we are looking for self-starters who can work remotely as well. You must manage your workload daily and prioritize tasks based on unique situations. Using cutting-edge industry remote management, monitoring, and access tools, you will be assisted by teams in other regions and may be asked to contribute to their efforts as well.
Primary Responsibilities:
- Provide desktop support for hardware and software troubleshooting
- Willingness to learn industry-specific and proprietary management systems
- Set up, deploy, and maintain end-user equipment
- Perform network administration functions, user account permissions, Active Directory changes
- Follow up with clients to ensure resolution is complete and satisfactory
- Maintain accurate, thorough, and timely information in the ticketing system
- Research and resolve problems across all IT functions
- Collaborate with peers to form technical solutions
- Complete day-to-day help desk support requests and assigned projects that require interaction with other divisions
Required Skills:
- Ability to provide on-site and remote desktop support to customers
- Proficient in using remote support tools like VNC, LogMeIn, RDP, etc.
- Strong troubleshooting abilities
- Ability to use remote management platforms for workstation configuration status and testing
- Familiarity with supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, POS devices, and Active Directory administration
- Responsible, dependable, and committed to building a long-term career
- Goal-driven team player with solid organizational skills and keen attention to detail
- Independent, self-starting attitude with a willingness to share knowledge
- Thorough knowledge of all Windows server and desktop operating systems
- Understanding of hotel property management and Point of Sale applications
- Thorough knowledge of PC, server hardware, and configuration including related peripherals
- Thorough knowledge of Word, Excel, PowerPoint, Outlook, Active Directory, and Exchange
- Strong customer service and problem-solving skills, including providing diligent, prompt, and courteous responses to users' questions or PC issues
- Ability to function effectively in a fast-paced environment
- Willingness to travel occasionally
- Ability to multi-task and maintain good communication
Desired Skills & Experience:
- Five years of related experience or equivalent
- Two years of telecommunications experience
- Knowledge of mobile devices in an enterprise, including iPads, iPhones, Android devices
- Understanding of PCI compliance and certificates
- Familiarity with Ruckus APs and Meraki APs administration
- Understanding of IP Networking and troubleshooting
- Familiarity with hotel applications such as PMS-Opera, POS-Micros, Revenue Management-Ideas, Building Management -HotSOS, Safelock, InnComm, and more, Sales - Delphi/SalesForce
- A+ Certification
- MCSE / MCDST / A+ certification(s)
- ACSP certification(s)
If you're a passionate IT professional with a knack for providing exceptional customer service and a desire to work in a dynamic hospitality environment, we encourage you to apply for this exciting opportunity.
Employment Type: Full-Time
Salary: $ 70,000.00 140,000.00 Per Year
Source : Get It Recruit - Hospitality