IT Support Technician (BCPS) - The Global Excellence Consulting Group

Who We Are:

We are working to fulfill project requirements with the government of Maryland. This is a full-time position with GECG and the project is with Baltimore City Public Schools.

Summary: Functioning at a master level of technical expertise, supports application development, implementation and maintenance efforts across the Information Technology Department. Operates as a technical consultant or technical team leader for one or more project teams. Develops project goals and evaluates project implementation plans. A high degree of independent judgment and creativity is expected.

What you will be doing:

• Communicate effectively with all levels of customers including administrators, staff, students and vendors
• Installs and supports new devices along with accompanying software (these devices can include computers, tablets, projectors, document cameras as examples)
• Coordinates the repair of student and teacher laptop computers including performing diagnostic repair procedures
• Installs and configures supported device operating systems
• Performs routine diagnostics and maintenance with multiple operating systems
• Installs and configures applications and other supported software packages
• Tests new releases for supported systems
• Performs network support and troubleshooting duties
• Provides consultation and/or training to teachers, staff and students on the operation of technology equipment and software packages
• Troubleshoots hardware and software issues
• Assists teachers with resolving device related problems
• Integrates knowledge and skills from a range of technologies to address work assignments and problems of moderate complexity
• Coordinates with vendors when necessary
• Participates as team member on small and/or large projects
• Records activities in the work order system
• Updates/Creates internal supported system documentation

What you bring:

• Associates Degree in a related technology area
• Minimum of three (3) years’ experience installing, upgrading, troubleshooting and maintaining device software
• Knowledge of Windows and Apple hardware and software platforms
• Ability to perform technical tasks with minimal supervision
• Must be able to follow oral and written directions
• Any equivalent combination of experience and training, which provides the required knowledge, skills and abilities will be considered.
• Must have own transportation and valid driver's license (Required license must be maintained throughout employment in this position)
• Ability to lift 50 pounds and climb a ladder
• Possess certifications such as CompTIA, A+ certification, HP Certification, other hardware vendor specific certifications. (Desired)
  

What we bring:

• Health, Dental and Vision Benefits
• Life, AD&D, Short Term Disability and Long Term Disability paid 100% by the company
• Time off: Public Holidays, Vacation Days & Sick Days
• 401K