IT Support Technician - MSP Hire, Inc.

Want to be part of a groundbreaking IT solution that is the only one in the United States? Yes, seriously, we are doing that.  Complete Technology Solutions provides a revolutionary, cutting-edge IT service, MID or managed IT department solution.  We are an extension of our clients, not just a hired service provider. We believe in the business goals of our clients and strive to deliver the best-in-class service on every call, every contact, and every day.   

The role: 

We are seeking an individual to join our IT support team and play a vital role in providing technology assistance to our Property Management clients. In addition to offering support, this person will contribute to enhancing processes and standards to ensure a consistent client experience. Candidates must possess strong communication skills, capable of engaging clients at both technical and non-technical levels. 

This position will primarily be based at the client's corporate office in the Buckhead area of Atlanta, GA. Additionally, there will be occasions where onsite work is required at the client's properties throughout the Atlanta metro area. The ratio of office to onsite work may vary week to week, with an average of 3-4 days at the office and 1-2 days onsite at properties. 

Other Responsibilities:  

• Interact with CTS staff, clients, and service desk technicians via a variety of mediums (phone, email, ticketing system, Teams, in-person, text, etc.) to gain an understanding of issues, share information, and provide needed assistance to achieve high quality results  

• Communicate with vendors as needed to assist in problem resolution  

• Provide guidance and assistance to local partners and vendors performing onsite support  

• Maintain up-to-date documentation of clients’ IT infrastructure 

• Assist CSS as needed with network onboarding for new clients  

• Special projects as assigned 

• Complete continuing education programs when available 

Qualifications: 

• One year of experience in IT troubleshooting in a professional environment 

• CompTIA A+ hardware or equivalent networking certifications  

• Experience working in property management or multifamily industry is a plus 

• Excellent customer service, positive attitude, and professional demeanor  

• Experience setting up new Windows OS and Apple systems (laptops/desktops) with profiles/software 

• Competency in administration tasks for Office 365, Exchange, Egnyte, and SharePoint 

• Ability to communicate technical or complex concepts in a simple, straightforward manner 

HR Information: 

• Salary: $45,000-$50,000 annually 

• Health, Dental, and Vision Insurance provided 

• 100% coverage for employees, 50% coverage for dependents 

• Schedule: Mondays-Fridays, 8a-5pm ET with 1 hour lunch 

• We provide mileage reimbursement for onsite travel 

• Work-Life Balance: Employees enjoy a combination of Personal Days and PTO and are encouraged to take time off as they need and see fit, while ensuring that it's not disruptive to their work 

• We have a client referral program with the opportunity to earn additional income.