IT Support Specialist - Coherent Corp.

Primary Duties & Responsibilities

• Provide Client services level support for onsite/remote California office workers IT related issues in a courteous and responsive manner.
• Provides support, test & evaluation of hardware and software, Imaging and system updates, network and fiber cable installation.
• Provides minimal PC and software hands-on training for users.
• Builds new PCs and laptops for deployment to the network.
• Responds to and diagnoses problems through discussion with users.
• Practice asset management for IT hardware, software, and equipment
• Identifies, researches, and resolves technical problems.
• Keep current with the latest technologies.
• Implements all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Recommends systems modifications to reduce user problems.
• Administer add, move, and change requests from end users as well as new line installations as required.
• Monitor, assign, update user requests in global Helpdesk system

Education & Experience

• High School Graduate with 2 years related work experience.

Skills

• Exceptional customer service orientation.
• Proven analytical, evaluative, and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Extensive experience working in a team-oriented, collaborative environment.
• Highly self-motivated and directed.
• On-call availability.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
• Occasional inspection and installation of cables in floors and ceilings.

Lifting and transporting of moderately heavy objects, such as computers and peripherals

Working Conditions

Office environment

Manufacturing environment

Some loud noises in manufacturing environment

Some loud and sustained loud noises in server/data rooms

Flexibility to support a 24/7 hours operation

Physical Requirements

Ability to lift up to 30 pounds

Standing up to 8 hours

Flexibility to work in and out of a cleanroom environment

Walking throughout the day to meet end-users needs

Safety Requirements

All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards.

Quality and Environmental Responsibilities

Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.

Culture Commitment

Ensure adherence to company's values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity - Create an Environment of Trust

Collaboration - Innovate Through the Sharing of Ideas

Accountability - Own the Process and the Outcome

Respect - Recognize the Value in Everyone

Enthusiasm - Find a Sense of Purpose in Work

Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!

Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.This position is a key member of the IT Client Services department and reports directly to the Customer Service manager. This position will be primary support for local users as well as secondary support for remote locations throughout the company locations. The technician will provide client services level support on IT-related issues and document changes, resolutions, and escalations in servicing the end user. The technician is also the primary contact for end-user hardware issues and provide secondary support to infrastructure issues in accordance with instructions and requests.