IT Support Specialist - Globus Medical, Inc.

About Us:

At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible. 

Position Summary:

The IT Support Specialist is responsible for providing level 1 and level 2 technical support to end-users via in-person, phone, email and web for corporate applications, tools, and troubleshooting for IT related hardware and software.

This effort includes, but is not limited to, providing support for Warehouse Operations and Field Sales personnel. This individual works with Field Sales, Customer Service, Inventory, Set Building, Receiving, Loaners, Returns, and Shipping to ensure IT systems are fully operational and supported.

Essential Functions:

• Provides prompt and courteous technical support to customers via phone and e-mail
• Acts as the IT site coordinator for Warehouse Operations by understanding business processes, listens to the voice of the customer, and conducts surveys.
• Consults daily with business managers to understand the needs of the customer and to adequately plan, coordinates and resolves IT requests in a timely manner.
• Routinely consults with business managers regarding site changes and projects so that IT support is aligned closely with all business-related initiatives.
• Performs in-process testing of changes at peer level or during UAT testing phases for application changes.
• Updates Wiki pages, user manuals or solution documents for general IT support or application enhancements.
• Assists with IT onboarding and offboarding via liaison with HR and business managers.Coordinating with IT management regarding the procurement of hardware, software, asset management, license management, etc.
• Coordinates with various IT teams (Program Dev, TechOps, Desktop Ops, SecOps, Audits, etc.) on a variety of projects; especially requirements gathering, testing, rollout, support, etc.
• Supports dedicated site events; including, company staff meetings, physical inventory audits, etc.
• Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies.
• Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role
• Represents the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties 

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. 

Qualifications:

• 2+ years of support/troubleshooting experience
• High school diploma or equivalent; bachelor’s degree preferred.
• Strong written and interpersonal communication skills, with both technical and non-technical audiences.
• Ability to work independently and/or part of a team.
• Willingness and aptitude to learn new technologies/non-IT domains.
• Experience with web-based IT systems.
• Experience with online conferencing tools.
• Advanced critical thinking and problem-solving skills.
• Proficiency in using Microsoft Office products.
• Ability to travel up to 15% of the time.

Our Values:

Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven.

• Passionate about Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions
• Customer Focused: We listen to our customers’ needs and respond with a sense of urgency
• Teamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger
• Driven: We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.

 Physical Demands:

The physical demands listed here are representative of those that must be met by and employee to successfully perform the essential functions of this job.

• Required to sit; climb or balance; and stoop, kneel, crouch or crawl
• Required to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds

Required to possess specific visons abilities, including: close vision, distance vision, color vision, peripheral vision, depth perception and capacity to adjust focus.

Equal Employment Opportunity:

Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.