IT Support Specialist - Working America Associa

Job Title: IT Support Specialist

With 4 million members, Working America mobilizes working people who don’t have the benefit of a union at work to fight for good jobs and a fair economy. As the community affiliate of the AFL-CIO, we unite working people in urban and suburban communities around a shared economic agenda. The IT Support Specialist works primarily to supply and maintain all Working America’s offices and locations with reliable, secure, and current technology systems.

Note: This is a Confidential position.

Reports to: IT Manager of Support and Application Services

Duties ? Provide Helpdesk support o Provides first-level technical assistance for helpdesk, via telephone, e-mail and other electronic communications, and in person. This includes but is not limited to working on a wide variety of hardware and software, as well as providing assistance to users at all levels of the organization. o Enter trouble tickets, review and accept open tickets, and provide detailed description of solutions. o Assist the IT Manager to document and provide training or guidance to users on how to properly use desktop products, e-mail, remote access, and other end-user systems. o Performs on/off-boarding tasks related to IT access and equipment provisioning in alignment with checklist instructions. ? Provide field and HQ support o Configure new computers; reformat and rehabilitate older ones; o Configure iPads and maintain Meraki MDM; o Manage print devices; o Maintain asset inventory; o Support packing and shipment of computer equipment, including creation of shipping labels on behalf of field offices; o Administer and troubleshoot Google Workspace, including maintaining and updating the Directory, Apps, and Security; o Provide IT assistance to management team in conducting internal investigations and potential disciplinary matters; work with management team to generate and compile data from IT systems for collective bargaining negotiations. o Setup, new orders and replacement of mobile phones; ? Other duties as assigned.

Qualifications ? Excellent verbal and written communications skills; ? Experience working in the labor movement, for advocacy groups, or political campaigns; union or community organizing experience a plus; ? Must be customer-focused and service-oriented, attentive to details, with the ability to multi-task and act with professionalism at all times; ? Hardware and software experience with multiple desktop products, including desktop operating systems and office automation products, as well as experience with a wide variety of PCs, printers and other hardware; ? Knowledge of Microsoft Windows and the Microsoft Office Suite Administration; Mac OS a plus; ? knowledge of hardware/software, operating systems, and networking related technologies is required; ? Familiarity with AT&T Premier management software is a plus; ? Familiarity with Meraki MDM or similar tool is a plus; ? Ability to rapidly learn new software applications, analyze problems and develop timely solutions; ? Experience providing end-user training a plus; ? Knowledge of networking for Windows OSs; Network administration experience a plus; ? Able to handle multiple responsibilities and work independently within the context of a plan while requiring minimal supervision; ? Ability to respect diversity and work collaboratively with individuals of diverse cultural, social and educational backgrounds; ? Ability to travel.

Location: Washington, DC

Position ? Full-time

? FLSA Classification: Non-Exempt

Starting salary is $58,288

. Includes medical insurance and 401(k) with employer contribution. Working America is an equal opportunity employer. Working America is committed to building a diverse workforce and encourages applications from women, people of color, LGBTQIA and other non-conforming individuals, and individuals with disabilities.