IT Support Specialist at Thrive Behavioral Health, Inc.

Job DetailsJob Location Warwick, RI - Description
IT Support Specialist

Job Po ting



We are currently seeking an experienced and service oriented IT Support Specialist to join our team. This position is responsible for providing technical assistance and support to a variety of computer hardware and software issues across the organization, as well

supporting the company's Electronic Health Record system (EHR). Utilizing a help desk ticketing system, the Specialist will respond to inquiries either over the phone or in person, documenting and resolving issues as they present.

.. .

As the first point of contact, the Specialist must have excellent communication skills and

the ability to work independently in a fast-'-paced environment, across several sites. The ideal candidatewiif have proven success providing quality customer service and sound judgeme!lt, escalating issues as required and effectively prioritizing tasks.



Responsibilities:

• Monitor the Help Desk: Record, investigate and resolve user inqu,nes with hardware; software and connectivity throughout the organization
  Deploy and service desktop technology, assess infrastructure logs, respond to outages, manage antivirus and windows updates and assess security concerns brought to the hefp desk by staff
  Perform maintenance and installatfon ofcomputer hardware
  
• Maintain hardware c1nd software Inventories
  
• Set.,up user accounts and resolve system access problems
  
• Collaborate on companywide projects and initiatives asneeded
  
  
  
  
  Qualifications:
  
  
  
  
  • Associates Degree or equivalent experience and training; certifications a pfus
    
  • Three years' experience monitoring a busy hetp desk environment required
    
  • Experience working in a healthcare environment is.preferred
    
  • Exposure to VMware; Office 365, Active Directory, VOiP
    
  • Self-motivated with a willingness to learn, and flexible to changing priorities
    
  • Ability to successfully function With minimal supervision and oversight
    
  • Must be able to safely lift and carry 50 lbs or more
    
  • Valid Driver's license and reliable transportation to travel between locations within
    
    
    Rhode Island
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    Position Title: Department: Reports to:
    
    POSITION SUMMARY:
    
    
    Information Technology Support Specialist Information Technology
    
    Information Technology Manager
    
    
    
    
    
    
    The IT Support Specialist position is responsible for providing technical assistance and support to resolve a variety of computer hardware and software issues across the enterprise in support of the company's Electronic Health Record system (EHR). The Specialist will respond to inquiries either over the phone or in person utilizing a help desk ticketing system to dot.-ument and resolve issues as they present.
    
    Serving often as the first point of contact, the Specialist must be a good communicator with the ability to work in a fast paced environment across a variety of sites, providing quality customer service and sound judgement, escalating issues to senior support staff if necessary. The Specialist will also be tasked with deploying and servicing desktop technology, assessing infrastructure logs, responding to outages, managing antivirus and Windows update, and assessing security concerns brought to the help desk by staff.
    
    
    
    
    
    MINIMUM POSITION REQUIREMENTS:
    
    
    
    Knowledge, Skil.ls and Abilities:
    
    
    
    
    
    
    • Experience in a healthcare environment preferred but not required.
      
    • Exposure to VMware; Office 365, Active Directory, VOiP, and ROS preferred:
      
    • tnvestigl:lte and correct hardware, softv.,are and connectivity problems as necessary.
      
    • Perfonn mi:lintenc;3nct> and irt$tallation of computer hardware
      
    • Maintain haroware"software inventories'.
      
    • Set up user accounts and resolve system access problems.
      
    • Collaborate on conipanywide projects and initiatives as needed.
      
    • Self-motivated with a willingness to learn and is adaptable to change.
      
    • Ability to function with minimal supervision and oversight.
      
    • Ability to safely lift ancl carry as much as 50 pounds.
      
    • Travel between locations within Rhode Island as required. Education and Experience:
      
      
      
      • Associates Degree or equivalent experience and training. Certifications a plus.
        
      • Minimum of three years of expedence.
        
        
        Qualifications Education, Experience and Competencies:
        
        
        
        
        
        Associates Degree or equivalent experience and training; certifications a plus
        Three years' experience monitoring a busy help desk environment required
        Experience working in a healthcare environment is preferred
        Exposure to VMware; Office 365, Active Directory, VOiP
        Self-motivated with a willingness to learn, and flexible to changing priorities
        Ability to successfully function With minimal supervision and oversight
        
        
        
        
        Certifications, Licenses Requirements:
        
        
        
        
        
        Valid driver's license required or ability to obtain necessary transportation in order to perform the responsibilities/tasks of the job.
        
        
        EEO/VET/LGBTQ+ Employer
        
        Benefits:
        
        
        
        
        • 3 weeks' vacation to start, increases to 4 weeks after 2 years of employment
          
        • 10 sick days per year
          
        • 1 Float day
          
        • Birthday off
          
        • 11 paid holidays
          
        • Paid lunch
          
        • Low-deductible medical insurance plan
          
        • Dental insurance as low as $0/month
          
        • Vision Insurance
          
        • Company-paid life insurance worth 2x your annual salary + Long Term Disability
          
        • 401k with 2% company match
          
        • Optional Aflac, additional life insurance, and pet insurance
          
        • Employee Assistance Program
          
        • Employee referral bonuses
          
          
          
          
          All employees are considered benefit eligible if their schedule is 17.5 hours per week or more. Time-off balances are pro-rated for part-time employees. Insurance plans remain the same regardless of FT or PT benefit eligibility.
          
          
          
          Thrive believes in healthy work/life balance and a friendly/family working environment, whose values include Dignity, Respect, Teamwork and Professional Support and Development.