IT Support Specialist - Salary.com
Waltham, MA
About the Job
Salary.com is hiring... We are seeking an IT Support Specialist to join our growing IT team!
We are the leading consumer and enterprise resource for compensation data, software, consulting, and education. For nearly 20 years, we've not only helped people understand their worth - we've also helped organizations attract and retain top talent by enabling smarter pay decisions. Today, Salary.com serves more than 8,000 customers and millions of consumers each year by connecting them with critical pay, benefits, and career data, technology, and resources. We are recognized by leading industry analysts as having the most innovative software platform in our space.
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About the Role...
Salary.com is competitively positioned as a leading enterprise resource for compensation data, software, consulting, and education. As a Salary.com IT Support Specialist you will be responsible for providing technical support, both onsite and remotely, to system users within our organization.
- Located in Waltham, MA
- Monday-Friday, 8:30am-5:30pm
- Career pathing & growth opportunities
A Day in the Life...
- Provide onsite and remote helpdesk assistance across the company.
- Respond to user support requests by phone, chat, or in-person to resolve basic computer, application, system, device, access, or performance issues.
- Support onsite meetings and web conferencing
- Utilize internal documentation or online information to research, troubleshoot, and deliver solutions.
- Evaluate user's needs, define technical problems and work with team to develop solutions.
- Manage workstation and server system backups
- Assist senior system engineers in infrastructure maintenance
- Perform ongoing activities to maintain and enhance overall system performance.
About You....
- Bachelor's degree in Information Technology or related fields
- 1+ years of IT helpdesk experience
- Experienced in support PC and MacBook hardware and peripheral
- Experienced in Microsoft Office application suite
- Experienced in basic network troubleshooting
- Good communication skills
- Capable of resolving problems with efficiency