IT Support Specialist - Qualawash

Quala is North America’s largest independent network of tank cleaning, maintenance, and industrial services offering comprehensive inspections, testing, and repairs for the chemical, food, and transportation industries. We service a variety of bulk containers, including Tank Trailers, IBC/ Totes containers, ISO containers, Railcars, Roll-off containers, and FRAC Tanks.

We are seeking a skilled and motivated Information Technology Support professional to join our dynamic IT support team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-centric approach. This role requires a strong understanding of hardware systems, excellent troubleshooting skills, and the ability to deliver top-notch customer support.

This position is for in-office support with a focus on hardware, you will be responsible for providing technical support to end-users, with an emphasis on configuring, deploying, and maintaining hardware components.

Position Responsibilities

• Deliver Level I and II technical support, resolving hardware and software issues for internal customers, providing exceptional customer service by promptly addressing inquiries and concerns with professionalism and courtesy.
• Capture, update and maintain accurate records in the ticketing system.
• Communicate technical information clearly to non-technical users, ensuring a positive support experience.
• Establish and maintain positive relationships with internal customers, understanding their unique needs and challenges.
• Configure and deploy hardware components, including desktops, laptops, printers, mobile devices, and peripherals, in alignment with internal customer requirements.
• Collaborate with internal customers to assess hardware needs and recommend appropriate solutions.
• Install, configure, and upgrade hardware and software components as needed.
• Ensure hardware and software adherence to corporate cybersecurity policies, procedures, and standards.
• Troubleshoot and diagnose complex IT problems, providing effective solutions.
• Collaborate with cross-functional teams, including developers and network administrators, to ensure seamless integration of hardware solutions.
• Work closely with internal customers and teams to implement and enforce hardware-related best practices.
• Maintain accurate documentation of hardware configurations, deployments, and issue resolutions.
• Contribute to the knowledge base with insights on hardware-related best practices.
• Assist in maintaining accurate and up-to-date asset inventory.
• Perform other duties and responsibilities as directed by supervisor and other department managers.

Minimum Qualifications

• Degree in a related field or relative experience.
• 3+ years’ experience as systems support, helpdesk technician, or systems engineer in an enterprise environment.
• CompTIA A+ or equivalent certification is a plus.
• Excellent analytical and problems solving skills: experience troubleshooting complex systems.
• Excellent oral and written communication skills
• Strong knowledge of Windows-based systems.
• Experience with ticketing and asset tracking systems
• Ability to work in a fast-paced environment and resolve common issues quickly.
• Ability to prioritize tasks; be logical, organized and work well with others.
• Ability to manage timely, effective response to internal customer needs and effectively communicate project status as requested and required.
• Strong interpersonal communication skills including the ability to communicate between technical and non-technical personnel.
• Ability to lift and/or move up to 50 pounds.
• This is a hands-on onsite position, ability to commute and work in the office five days a week is a must.

Quala offers the following Benefits:

• Medical, Dental, and Vision plans
• 401k with generous employer match
• PTO
• Paid Holidays
• Tuition Reimbursement
• Parental Leave