IT Support Specialist - UnCruise Adventures

About UnCruise
At UnCruise Adventures, we work together to provide an enriching adventure experience while inspiring an appreciation of local cultures and the natural world. This means we kayak among icebergs, travel to hidden waterfalls, snorkel with sea lions, dive with manta rays, and share air with whales. Our destinations include Alaska, Hawaiian Islands, Mexico’s Sea of Cortes, Pacific Northwest, and Galapagos. Every team member plays a role in bringing the adventure to life.

Job Summary 
As the IT Support Specialist, you are responsible for providing corporate and remote vessel technical support to end-users on devices including desktop computers, laptops, printers and other peripherals. In addition, you will provide troubleshooting support for administrative software in a networked environment. The IT Support position performs a full range of technical support tasks and will have some project coordination responsibilities.
This is a full-time year-round non-exempt position with benefits. It is based at the company headquarters in Seattle, WA.

Essential Duties 

• Assist and/or responsible for ordering computers, reconciliation, and inventory.
• Participate in on-call support.
• Troubleshoot desktop user issues in the corporate office and for crew members in remote locations across the fleet.
• Work with support teams for enterprise software including Salesforce, MS Dynamics Business Central, Sinex, and other software and systems in use by the company.
• Practice asset management for IT hardware, software, and equipment.

Qualifications

• Associate degree (AA) from two-year College preferred; or 2 years’ help desk experience and/or training; or equivalent combination of education and experience.
• 2 years’ related work experience with desktop or hardware support.
• 2 years’ experience working with customized applications.
• Familiarity with Windows Server environment (physical and virtualization), Windows Server 2008/2012, SQL Server, VMware.
• Experience with installation, configuration, and troubleshooting of computer problems that include hardware, operating systems (Windows), printers, and wide area network communications.
• Experience with network routing protocols and troubleshooting required. Intermediate (or higher) experience is required in the following areas: physical, data-link and network protocols, routers, firewalls and switches.
• Working knowledge of computer hardware, operating systems, and procedures.
• Familiarity with Windows Server administration
• Excellent multi-tasking skills in a fast-paced environment and ability to handle escalated issues.
• Proven ability to create, document, evaluate, and modify processes as necessary.
• Excellent customer service skills with a positive, outgoing client focus.
• Motivated to seek opportunities to learn, share, and educate others.
• Network certification or experience working in small-medium sized networks is preferred.

Physical Demands / Work Environment

• Typical office environment. Position may require bending, climbing, reaching, repetitive motion, and lifting.

• Occasional work on board vessels locally or potentially in remote locations. May require climbing a gangway or ladder and navigating a vessel under construction.

Work Schedule
The workday core hours are 8:00 AM to 5:00 PM, however this position may require a flexible schedule with varying hours to include occasional weekends. Prior authorization for overtime work required for hours beyond 40 in a single work week.

Pay and Employee Benefits

• Pay - $65K annually
• Cruise Benefit - Explore the world as our guests do: employees receive one complimentary cruise for two people every year, after each year of employment.
• Health and Wellness – Comprehensive medical, dental, vision, short-term and long-term disability, life insurance and flexible spending account options.
• 401k – Employees are eligible after 1 year of employment.
• Time off – Enjoy ten company-paid holidays annually. Earn paid vacation and sick time throughout the year, and qualify for more vacation days as you gain tenure.
• Give Back to the Community – Make a difference by volunteering for non-profit and community organizations that you choose using two company-paid VTO (volunteer time off) days each year.
• Eco-Commute – When you commute to work without the use of a single-occupancy motorized vehicle you will receive a daily stipend. You can carpool, walk, bike, take the bus, or kayak.  
• Free Parking – Employees park for free at our Seattle office on days they commute by car.

 Disclaimer Statement  
This job description is intended only to describe the general nature and level of work being performed by an employee in this position.  It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required, or persons so classified or assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

It is the policy of UnCruise Adventures not to discriminate on the basis of race, color, sex, creed, religion, marital status, citizenship, the presence of any sensory, mental, or physical disability, gender identity, gender expression, sexual orientation, age, disability, ancestry, national origin, or veteran status in its educational programs, activities, or employment as required by law.

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