IT Support Specialist - CITIG

At CITIG, we believe in the power of technology and are passionate about delivering an exceptional customer experience to our clients through great communication, customized technology solutions, and stellar support. Our employees are enthusiastic about technology and love to tackle complex challenges!

We have a fun, open layout, industrial office in the heart of downtown Santa Barbara, one block off State Street and less than a 10 minute walk to the beach. We understand the necessity of a good work/life balance and encourage our employees to stay active, both mentally and physically. Regular team outings, monthly BBQs, and a complimentary gym membership are just a few of the many benefits we offer. The work atmosphere is a perfect blend of casual, flexible, collaborative, and fun. We take a service leadership approach to management.

We are currently seeking an experienced IT Support Specialist.  

As an IT Support Specialist, you will be responsible for all technology aspects of your assigned clients as well as delivering a great customer experience. You will plan, design, implement, and support business level technology solutions for your clients. On the complex end this may be an AWS environment serving users around the globe; it may be an on-premise virtualization environment with redundancy and high availability; or a customer primarily utilizing 3rd party SaaS solutions; or a single server running a few applications; or a basic desktop support; or even a 'white glove' residential client requiring business-grade reliability. You should truly enjoy what you do and genuinely enjoy working with clients and your team members.

Preferred Qualities

A successful IT Support Specialist will be an excellent communicator with a penchant for providing excellent customer service, combined with the confidence and ability to solve complex technical problems. The right candidate will:

• remain calm and productive under pressure, and cope well with change;
• demonstrate empathy, kindness, and a joyful attitude;
• contribute positively within a team through humility, passion, and emotional intelligence;
• effectively communicate highly technical information to the average person using simple, easy-to-understand explanations;
• be motivated, self-starting, and able to work independently without the need for constant direct supervision;
• know how to reach goals and do what's needed to get the right results.

If you love helping people with technology and are looking for a company that is committed to your growth, apply today!

Responsibilities

• Resolve technical problems on new and existing systems, including: installation, upgrading, and providing technical support for server hardware, software, storage, and networking products and services.
• Install/deploy technical equipment at client sites, such as: servers, workstations, printers, switches, firewalls, WAP, UPS, NAS, IoT, desktop peripherals, etc.
• Administer, monitor, and support customer networks, manage backups, apply software patches/updates, review security/event logs, and perform proactive maintenance.
• Provide end-user support and troubleshooting of Windows/MacOS desktops, applications (Office/Outlook), printers, peripherals, new user setup, email delivery problems, etc. 
• Manage technical projects, design technical solutions, develop project plans, and successfully execute those plans to completion.
• Develop and maintain client relationships, identify opportunities to extend existing service agreements, and suggest how clients can improve their business practices through the effective use of new technologies.
• Ensure compliance with company technical and quality standards/procedures while ensuring the highest degree of customer satisfaction.
• Collaborate with the team by delegating tasks, requesting assistance on difficult issues, communicating status/progress of work, and participating in team events. 
• Complete required documentation, time tracking, and real-time status updates for all service requests.
• Continually expand technical knowledge through ongoing education and certifications.
• Manage individual work schedule, prioritize tasks, and follow through on duties.

Skills and Core Competencies

• PEOPLE SKILLS ARE A MUST. This is a team-orientated, customer facing position; therefore, the ability to communicate effectively with customers and internal staff is critical.
• Proven ability to manage and perform projects.
• Experience working in an SMB environment (1 to 50 users) is highly desired.
• Candidates should have experience with (and demonstrable understanding of) the following technologies: 
  • Networking infrastructure, such as router/switching hardware (Juniper, Cisco, etc.), firewalls, VPNs, VLANs, QoS, network protocols (HTTPS, RDP, FTP, DNS, DHCP). 
  • Wireless WLAN/WAP deployment (Cisco, Meraki, Aruba).
  • Microsoft cloud and on-prem technologies, such as: M365 and O365, Windows, SQL, Exchange, etc.
  • Microsoft Server configuration and support (Active Directory, GPO, security and distribution groups, NTFS permissions/sharing, adds/moves/changes, hardware and software clustering).  
  • Cloud services (Amazon AWS/EC2 preferred).
  • Deployment and management of virtualization technologies (VMware, Hyper-V).
  • IT Security (ransomware, phishing, DDoS, wireless security, encryption, MFA, best practices and standards, etc.).
  • Business Automation Systems used for tracking projects and time (ConnectWise experience is a plus).
  • Basic knowledge in Linux.

Required Education and Experience

• Any combination equivalent to: associate's degree in computer science, IT security, computer networking, or related field; AND five (5) years of increasingly responsible experience in IT Projects, Network Engineering, IT Consulting, or similar. 
• A+, Network +, Server + certification desired.
• MCITP: Server Administrator Certification preferred.
• Candidates with additional certifications in the following areas of expertise are favored:
• Microsoft: MCP, MCSE, MCITP, MCSA
• VMware: VCP, VCA
• Citrix: CCA, CCAA
• AWS: Associate, Professional certification

Additional Requirements

• Be able to pass an in depth background screening.
• Be able to pass a driver's license background screening.
• Be presently authorized to work for any employer in the United States of America.
• Local candidates are preferred; NO relocation assistance will be provided.
• Possess a valid California driver's license and a vehicle with insurance.

Physical Demands

• Dexterity of hands and fingers to operate a computer keyboard.
• Hearing and speaking to exchange information.
• Seeing to view a computer monitor and read a variety of materials.
• Sitting for extended periods of time.
• Able to lift 50 pounds.

Compensation

• USD 65,000 - 85,000+ per Year D.O.E + Bonuses based on individual and company performance
• Full Time-Hourly

Benefits 

• 401k Contribution
• Medical, Dental, Vision & Life Insurance
• Gym Membership
• 14 Days of paid time off plus 8 paid holidays
• Bonuses
• Commission
• Overtime
• Trainings and Certifications
• High-quality office technology and ergonomic furnishings provided

Requirements for Applying

Applicants must provide all of the following in order to be considered:

1. Resume detailing the last 5-10 years of related experience. 
2. Cover letter explaining how your qualifications meet our specific requirements. Tell us why you are the best fit, but be sure to tailor your letter specifically to this role and how you would be the person we're looking for. We will reject applications that have an incomplete cover letter or if the letter is so generic that it doesn't give us a sense of who you are and why you want to work for CITIG. This is your chance to introduce yourself and leave an impression — make it count!