IT Support Specialist - Encore Strategic

Do you want to work for a growing MSP with a variety of clients and technologies daily? Are you looking for a tight, established team with room for growth? Coffer Group, LLC is looking for an IT Support Specialist who will be a point of contact for a variety of clients, helping them solve technical problems quickly and efficiently. It's a fast-paced, hands-on job for someone who loves learning new technologies and thrives on helping make other's work lives easier. This is a hybrid opportunity in the Bay Area of California.

We’ll Provide:

• Robust benefits package including PTO, healthcare, dental, and 401k

• Salary range of $80,000-$109,000

• Hybrid work split between client sites and remotely at home

• Support/mentorship from supervisors and other team members

• Opportunities for continued growth and learning

What You’ll Do:

• Troubleshoot laptops and network connections

• Set up new devices

• Support employees in-person and online

• Manage IT projects

• Provide excellent customer service

Skills You’ll Need:

• Valid license and reliable transportation - This specific position should be comfortable traveling to Menlo Park/Palo Alto, as well as occasionally other destinations between San Mateo and Sunnyvale

• Minimum 4 years IT industry experience in a corporate environment supporting end users

• Soft Skills: Ability to work with C level folks, attention to detail, self-motivated

• Experience with Office 365, Meraki, Intune, Okta

• Excellent understanding of managing Windows systems

• Excellent understanding of managing and using SaaS apps

• A strong understanding of networking computers and management of mobile devices (iPhone/Android) in a corporate environment

• Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly

• Ability to lift 30+ lbs computer equipment and hardware, climb ladders, and use hand tools where necessary

Next Steps:

• Quick apply with your resume here
  Or

• Get a head start on our application and aptitude testing process here:
  https://www.ondemandassessment.com/link/index/JB-447YFX716?u=1110981