IT Support Specialist - Abacus Data Systems

IT Support Specialist

This Job is based out of the San Diego Corporate Office and cannot be worked remotely.

AbacusNext® helps businesses with stringent security and compliance needs grow by providing Compliance-Ready turnkey technology solutions, allowing our clients to leverage the power of cloud computing without the added challenges and expenses of managing complex IT infrastructures on their own. 

What does that all mean? Think about the average SMB’s IT environment—it’s a messy spaghetti of vendors, suppliers, and consultants, all with their own agenda, technology and support. We simplify that complexity with a single solution, taking full ownership of the client’s technology outcomes so they can focus on their business. 
We are a 35 year old organization with offices in California, Toronto and Scotland. Our user based is 1.5M users worldwide and includes the full spectrum, from solo proprietors to Fortune 100 clients.

Who We Are:
As an end-to-end solutions provider, our products and services portfolio includes virtual desktop (DaaS), private cloud, case management software (CMS), email hosting services, security endpoint protection, business continuity (BCP), and on-premise solutions. Since 1983, we have delivered on-demand services to over 1.5 million users worldwide and are recognized by Forbes as one of America’s fastest growing companies. 

We were founded on one simple concept: improving the lives of professionals through the use of technology. Our core competencies serve to simplify the adoption, implementation, and management of technology to quickly increase revenues, reduce costs, and maximize efficiencies, while keeping security and compliance at the forefront.  We act like a big start up. We move fast, we grow fast, and we have a growing suite of products. 

Description:

We are looking for a skilled IT Support Specialist to join our dynamic IT Support team at AbacusNext®.

The ideal candidate shall have experience providing technical support to users both on-premise and remote locations.

Experienced working in a fast-paced environment, documenting procedures and using an Incident management system to effectively manage workload and resolve incidents is a must.

The candidate shall provide technical support and the installation, configuration and maintenance of the software and hardware being used within the company, either over the phone or in person.

Job Duties & Responsibilities:  

•  Managing IT support requests assigned via incident management system include documenting resolution steps and actions taken. 
•  Work with staff either face-to-face or over the telephone, to help set up systems or resolve issues. 
•  Documenting new support procedures via company knowledge base.
•  Install and configure computer hardware operating systems and applications. 
•  Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
•  Build new workstations and maintain existing workstations.
•  Setup and administer Active Directory and Office 365 user accounts as per standard operating procedure.
•  Manage access to on-premise and cloud resources as per standard operating procedure.
•  Assists in planning, coordinating and consulting with vendors for hardware/software purchases, product services and support.
•  Train end-users how to setup and use new technologies.

Qualifications and Skills:

•  Strong team player with a can do attitude
•  Good written and communication skills
•  Excellent time management 
•  Customer service oriented 
•  Ability to work out of hours if needed 
•  Experience supporting users in a Windows Environment (Windows, Exchange, SQL, SCCM, Active Directory, NTFS Permissions).
•  Experience within Office 365 and Azure.
•  Experience supporting Fonality phone systems is a bonus.
•  Experience with SCCM is a bonus.
•  Preferably CompTIA or Microsoft certified.

Perks: 

• Health/Dental/Life/Vision Insurance, 401(k)
• Unlimited PTO, Sick Days
• Free lunch
• Onsite Gym
• Social Events
• Job Training/Educational Assistance/Professional Development
• Flexible Spending Account
• Ocean Views, Game Room, Volleyball Court, Outdoor Zen Relaxation Area, BBQ & Patio Area, Cafeteria
• Nursing Room
• Short-term Disability
• Covered Parking, Free Shuttle Service
• Weekly masseuse and chiropractor onsite
• Employee discount to 24-Hour Fitness 
• 50% Off Gunnar Optik Eyeware
• Close proximity to UTC mall (La Jolla/Miramar) and 805/5

Equal Employment Opportunity:

AbacusNext® is an Equal Opportunity, Affirmative Action Employer.

This Job is based out of the San Diego Corporate Office and cannot be worked remotely.