IT Support Specialist (REMOTE OPPORTUNITY) - Sonesta

Job Description Summary The Sonesta Hospitality Systems team uses technology as a tool to help our hotels to wow every guest. We do this by being smart stewards of the business systems that support our team members, and our owners and operators of hotels. We operate by delivering quality, value, and amazing hospitality. As a member of the Hospitality Systems team, your role as our IT Support Specialist ensures that our supported systems are meeting and exceeding our colleague’s needs. You are an advocate for Sonesta’s technology standards. While technical analysis is required, your tasks are rooted in hotel business processes improvement through systems. You are balanced in business understanding and technical understanding of Hospitality Systems and how they add value to our hotels. The success of our team and company’s relationship with guests, hotel owners and operators, and our colleagues will be dependent on you and the outcomes of successful projects and the tenacity of this key role to be looked to delivering high-quality results and improvements to business challenges. Please note we are looking for 3 total candidates, and planning to hire in the following locations: Southwest – Will consider candidates between Southern California and Western TX Mid West – Ideally seeking candidates close to Chicago, but open to surrounding cities Southeast – Ideally seeking candidates in Georgia or Florida Job Description Responsibilities The successful candidate will be responsible for the ongoing support and maintenance of Local Area Networks, workstations, and servers within the hotels, ensuring the seamless operation of IT systems to meet the needs of our hotel colleagues, management, and guests Install, support, and maintain server-based software, ensuring compatibility with Sonesta’s Corporate Strategies and brand standards Develop migration plans for server and product upgrades, coordinating with relevant stakeholders to minimize disruptions Provide technical support to hotel colleagues, management, and guests, ensuring a high level of customer service and satisfaction Maintain and upgrade hotel IT hardware, software, and networks in accordance with Sonesta IT standards Demonstrate schedule flexibility, including weekend availability during the summer season or when hotel operations demand Be 24x7 available via mobile if necessary to address critical IT issues promptly Conduct IT maintenance and upgrades overnight when necessary to minimize disruption to hotel operations. Possess experience with Networking and Windows Server environments. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. Qualifications: Familiarity with Property Management System/Point of Sales is advantageous; experience with Guest Room Technologies, Digital Surveillance, Door Lock systems, and Energy Management systems is a plus. Excellent interpersonal skills with a strong customer service orientation Strong oral and written communication skills Ability to work effectively both independently and as a member of a team. Capacity to multitask in a highly dynamic environment with a strong attention to detail and commitment to quality. Strong learning agility; able to quickly grasp new skills, processes, and technologies. Experience Preferred: Previous experience in a similar IT support role within the hospitality industry. Demonstrated ability to troubleshoot and resolve complex IT issues efficiently. Proven track record of effectively working with diverse teams and stakeholders Additional Job Information/Anticipated Pay Range Pay Range: $32.00 to $42.00. Base pay offer may vary depending on various factors, including but not limited to job related knowledge, skills and job specific/overall experience Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues. If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.