IT Support Specialist - Ledgent Technology

We are hiring an IT Support specialsit to start immediately for a leading Manufacturing company in Rancho Cucamonga.

• This is a contract to hire position
• 100% on site in Rancho Cucamonga
• Monday to Friday 7 AM to 4 PM PST
• Sage ERP experience is a plus
• Bilingual in Spanish is a plush

Position:

The IT and Networks Assistant will assist the IT Department with network maintenance, hardware/software support, IT security and compliance, user support, IT troubleshooting and problem solving and collaborating and communicating with applicable personnel.

Role and Responsibilities:

• Assist in the maintenance and Upkeep of the organization's computer network and physical IT infrastructure.
• Monitor network and computer performance, troubleshoot issues, and ensure optimal functionality.
• Assist with the IT team to identify and implement technology infrastructure improvements.
• Provide technical support for end-users, including hardware and software installations, configurations, and troubleshooting.
• Assist in managing and maintaining servers, workstations, and other IT equipment.
• Ensure that all systems and software are up-to-date with the latest patches and security updates.
• Collaborate with the IT security team to implement and enforce security protocols.
• Assist in conducting regular security audits and vulnerability assessments.
• Ensure compliance with relevant IT policies, procedures, and regulatory requirements.
• Respond to user inquiries and provide technical assistance in a timely and efficient manner.
• Create and update documentation for IT procedures and user guides.
• Conduct training sessions for employees on IT-related topics as needed.
• Diagnose and resolve hardware, software, and network issues.
• Escalate complex technical problems to senior IT staff as necessary.
• Collaborate with external vendors for support and issue resolution.
• Communicate technical information to non-technical staff in a clear and understandable manner.

Qualifications and Education Requirements:

• Bachelor's/ Associate degree in computer science, Information Technology, or a related field.
• Proven experience in IT support, network administration, or a similar role.
• Strong knowledge of networking concepts computer architecture, protocols, and security best practices.
• Proficiency in troubleshooting hardware and software issues.
• Familiarity with server management and administration.
• Excellent communication and interpersonal skills.
• Relevant Training in ERP's like sage and MS office 365 deployments.
• Minimum 2 years exp.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.