IT Support Specialist - Oxford Solutions, Inc

Seeking a dedicated Level I IT Support Specialist with excellent communication skills and a flexible, can-do attitude. This role is a blend of help desk support, system administration, and networking support, aimed at providing high-quality technology assistance to end users in multiple office locations. 

Responsibilities

• Provide help desk support for IT issues, handling inquiries and troubleshooting problems related to Windows 10/11, Microsoft 365, Active Directory, and other internal systems.
• Manage daily IT tasks, including user account setup, PC and tablet installations, and IP phone systems support.
• Support and troubleshoot hardware, mobile devices (e.g., Samsung tablets), and software issues to maintain efficient office operations.
• Perform basic networking tasks such as IP configuration and network connectivity troubleshooting.
• Deliver technology support to team members across multiple office locations, maintaining professional and clear communication.

Qualifications

• Associate’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Minimum of 1 year of IT support experience in a help desk or technical support role.
• Proficiency with Windows 10/11, Microsoft 365 administration, and Active Directory.
• Familiarity with PC hardware, mobile devices, and IP phone systems.
• Basic networking knowledge, including IP configuration and network connectivity troubleshooting.
• Strong organizational skills and the ability to handle multiple tasks and priorities.
• Excellent communication skills with a customer service mindset.
• A team player who is willing to wear many hats and take on varied tasks.
• A+ certification a plus
• Network+ certification a plus