IT Support Specialist - Primary
New York, NY
About the Job
About Us:
Primary is a mom-founded kids clothing brand on a mission to encourage every kid to be the truest version of themselves. Since launching in 2015, Primary offers an assortment of simple, beautiful, gender neutral styles known for their hand-me-downable quality, super soft and sustainable fabrics, and slogan-free designs. Our customers are passionate about our mission, which has led to incredibly strong repeat metrics and one of the highest NPS scores in the industry (85+). We are laser-focused on building a strong, sustainable and profitable (!!) business, and hiring the best people to help us get there.
Our company values kind and thoughtful self-starters who can think strategically and then work collaboratively with people across the organization to produce high-quality outcomes. We are also a very change-friendly group of people, and are always seeking fresh points of view to uncover ways we can improve our products, processes and team culture.
Full-Time Employee Benefits:
- 4-day workweek: Fridays are flexible at Primary to allow you to manage your work-life balance
- Company-sponsored medical, dental, & insurance, pre-tax spending/savings accounts, 401(k), company-provided disability & life insurance, and more.
- Generous time off: 12 days of PTO (15 days after two years at the company), 3 floating holidays, 11 company-paid holidays (plus the last week of December off), plus 12 weeks of fully paid parental leave for all new parents
- Primary School: a program that gives every employee $100 a month to spend on classes to help them grow (even if unrelated to their work).
- $500 to spend on improving your work from home setup (for remote/hybrid employees)
The IT Support Specialist will be responsible for providing IT support across our organization for all incidents and service requests submitted by on-site and remote users, as well as maintaining hardware and software installations, improving IT systems, and security. This position will be the first point of contact for all IT-related requests and will work within the Business Applications team. This role is hybrid, with three days in our NYC office and one day remote.
The IT Support Specialist will work our service desk to ensure all incidents and service requests are resolved within our SLAs. This employee will also play a critical role in maintaining and improving IT security. This role will occasionally work on various technology projects as part of a larger team. The ideal candidate has strong troubleshooting skills, ability to explain technical issues in non technical terms, and a desire to drive continuous improvements.
Source : Primary