IT Support Specialist - MSP - Latitude Inc
Lanham, MD 20706
About the Job
Salary: $50,000 - 60,000/year
As an Onsite IT Support Specialist, you will spend the majority of your time at a customer site, delivering prompt and efficient IT support. You will also handle service desk tickets at our central location, ensuring a seamless IT service delivery experience.
Responsibilities
- Provide first-level support, resolving user-reported issues promptly.
- Offer deskside assistance at the customer's location, addressing hardware and software problems.
- Collaborate with end-users to troubleshoot and diagnose technical problems.
- Log, track, and prioritize service desk tickets, maintaining accurate records of issue resolution.
- Conduct routine maintenance activities to enhance system performance.
- Act as a liaison between end-users and Tier 2 support teams.
- Stay updated on industry best practices and emerging technologies.
- Contribute to the development of knowledge base articles.
Requirements
- Professional IT Certifications (MCP, CompTIA Net+, ITIL v4 Foundations preferred).
- 2+ years of help desk or service desk experience.
- Expertise in Microsoft 365 applications and Windows desktop operating systems.
- Proficient in troubleshooting wireless networks and mobile devices.
- Strong analytical skills and systematic troubleshooting abilities.
PI239539301
Source : Latitude Inc