IT Support Specialist - Marcum Search

Marcum Search LLC has a full-time, in-house, opening with our law firm client, for an IT Support Specialist to work hybrid out of their Century City office. Candidates should have a basic understanding of ITIL/ITSM methodologies.

Candidates with law firm or other professional service industry experience are preferred.

Required:

• At least 3+ years experience in software and hardware troubleshooting and configuration for laptops, desktops, mobile devices
• Experience in Windows 10, MS O365, document management systems such as iManage Forte, DocXtools, Change-Pro/Compare or Document assembly,
• Understanding of security components such as Carbon Black, Endpoint Protection, Defender, Crowdstrike, and Duo MFA.
• Experience working with VPNs and Citrix.
• Experience with telecom/communication platforms such as Zoom and MS Teams.
• Working knowledge of group policies, AD/Azure AD, O365 administration, Endpoint Manager.
• Basic understanding of ITIL/ITSM methodologies.
• Bachelor’s degree
• Availability to work on-call schedule

Preferred:

• Experience with SCCM
• Understanding of application integrations and customizations

Responsibilities:

• Install, configure and troubleshoot software and hardware issues for laptops, desktops, mobile devices and networks
• Assist with new hire onboarding and changes
• Provide primary coverage for help desk calls and emails

The compensation for this position is 80,000-$93,000 annually, depending on experience or other relevant factors.

Marcum Search LLC is an Equal Opportunity Employer.
Marcum Search LLC does not discriminate on the basis of race, ancestry, national origin, color, religion, sex, gender identity, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.