IT Support Specialist at Jobot

Lathrop, CA 95330

About the Job

IT Support Specialist - GREAT COMPANY!!!!

This Jobot Job is hosted by: Tony Callahan
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $24 - $32 per hour

A bit about us:

Join our 125 year old company that focuses on high quality natural food products with some of the best technology in the industry. As close to clean as pharma, we form the most diverse low-acid aseptic manufacturing in North America. It's due to our high quality of Engineering and R&D that allows us to do this. We are also growing with no end in sight.

Apply now to find out what's in the secret sauce!!!!

Why join us?

About us:

Best tech in the biz
GREAT team with great tenure
PROVEN career growth opportunity
Great benefits

Job Details

Description
Reporting to the IT Director, the IT Support Specialist role is to be a front line, team player that is hands on, resolving user support tickets and efficiently supporting our computer hardware, desktop software, and peripherals. This role’s primary focus, but not limited to the Lathrop, CA facility.

Job Responsibilities :

Receive incoming helpdesk phone calls and e-mails
Prioritize, document, and resolve/escalate end user problems and requests
Utilize product documentation and online resources to find solutions for end user problems
Design, build and deploy user workstations using deployment tools
Support the development, testing, and configuration of new technologies
Use remote support tools to troubleshoot and resolve local and remote user issues
Manage inventory of toner, computer equipment and other parts
Verify that suggested solutions effectively resolve problems through follow up
Receive escalated end user issues from Tier 1 support
Document and improve existing processes
Recommend upgrades, patches, new applications, and equipment
Provide training to Support Center Analysts on departmental procedures, computer systems, and business processes
Contribute to business productivity and development objectives by creating and participating in end user onboarding and trainings
Ensure that required competencies to carry out these job functions affecting product legality, safety and quality are met in accordance with the Quality Policy and Global Food Safety Initiative (GFSI) standard
Ensure compliance with corporate/plant safety standards and with applicable regulatory requirements while following the company’s Good Manufacturing Practices
Other duties as assigned

Requirements

Minimum Qualifications:

Associates Degree in Information Systems or two years relevant IT experience
Excellent customer service and problem-solving skills
PC hardware knowledge and troubleshooting skills
Experience troubleshooting networking issues
Working knowledge of Microsoft Windows client/server environment and software including Office, Windows 7/10
Demonstrated superior verbal/written communication skills and business acumen
Demonstrated proficiency using MS Office Products, including advanced working knowledge of Excel and Word
Experience working in a team-oriented environment
Exceptional written, oral, and interpersonal communication skills
Ability to organize work, meet deadlines, work under stressful circumstances and frequent interruption often with limited direction and supervisory oversight
Strong attention to detail and accuracy
Self-motivated and proactive

Preferred Qualifications:

AS in Computer Science or 2 years’ experience
CompTIA A+ Certification
MCP a plus
Experience with Ticketing software a plus

Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.