IT Support Specialist - Jedox - Nava Software Solutions LLC

NAVA Software Solutions is looking for a IT Support Specialist - Jedox

Details:

IT Support Specialist - Jedox Financial Consolidation Reporting Tool

Location: Houston TX Onsite

Type : Fulltime/Direct Hire

Overview: We are seeking a skilled and motivated IT Support Specialist to join our team, specializing in providing technical support for Jedox, our financial consolidation and reporting tool. The ideal candidate will have a strong understanding of Jedox and related technologies, coupled with excellent troubleshooting skills and a customer-focused mindset.

Responsibilities:

Jedox System Administration:

• Manage the configuration, maintenance, and optimization of the Jedox platform to ensure optimal performance and reliability.
• Monitor system health and performance, proactively identifying and addressing any issues or bottlenecks.
• Implement system upgrades, patches, and enhancements as needed, following best practices and minimizing downtime.

User Support and Training:

• Serve as the primary point of contact for end-user support related to Jedox, responding to inquiries and resolving technical issues in a timely manner.
• Provide training and guidance to users on how to effectively utilize Jedox for financial consolidation, reporting, and analysis.
• Create and maintain user documentation, tutorials, and knowledge base articles to facilitate self-service support.

Integration and Data Management:

• Collaborate with IT and finance teams to integrate Jedox with other systems and data sources, ensuring seamless data flow and accuracy.
• Develop and maintain data models, cubes, and reports within Jedox, optimizing performance and usability.
• Troubleshoot data integration issues and implement solutions to ensure data integrity and consistency.

Security and Compliance:

• Implement and maintain security controls and access permissions within Jedox, ensuring compliance with regulatory requirements and company policies.
• Conduct regular security assessments and audits to identify and mitigate potential risks and vulnerabilities.
• Stay informed about industry best practices and emerging trends in IT security and compliance related to financial systems.

Continuous Improvement:

• Identify opportunities for process improvement and automation within the Jedox environment, streamlining workflows and increasing efficiency.
• Participate in the evaluation and selection of new technologies and tools to enhance the capabilities of the Jedox platform.
• Collaborate with cross-functional teams to implement system enhancements and new features, ensuring alignment with business objectives.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 3+ years of experience in IT support or system administration, with specific expertise in supporting Jedox or similar financial consolidation and reporting tools.
• Proficiency in Jedox administration, including configuration, troubleshooting, and optimization.
• Strong knowledge of database concepts, SQL queries, and data integration techniques.
• Excellent communication skills with the ability to effectively interact with users at all levels of the organization.
• Detail-oriented with a focus on delivering high-quality solutions and services to meet customer needs.
• Relevant certifications in Jedox administration or related technologies preferred.