IT Support Specialist - Selectemp

Job Title: IT Support Specialist
IT Support Specialist Pay Rate: $20.00-$25.00 per hour
IT Support Specialist Hours: 8:00am – 5:00pm, Monday - Friday, 1 hour lunch (On site position)
IT Support Specialist Start Date: ASAP! Hiring Immediately

We are seeking an IT Support Specialist for a 6+month contract opportunity with our customer, a large print, fulfillment and distribution company located in Orange County! The IT Support Specialist 

As an IT Support Specialist you will be responsible for: 

• Provide first-level contact and problem resolution for all users with hardware, software, and applications problems. Resolve user-reported issues using available tools and following procedures and policies for the handling of support cases. 

• Monitor Zendesk for tickets assigned to the queue and process first-in first-out based on priority. Provide support via telephone, email, and chat. 

• Provide application support to team members, investigate, troubleshoot, resolve software, technical issues related to application functionality, performance and configuration. 

• Collaborate with other team members to analyze and identify root causes of issues, propose solutions, ensure effective resolutions, work on long-term solutions to prevent reoccurrence, and improve our systems and processes. 

• Identify areas for process improvement and contribute to enhancing the support workflow. 

• Work with IT service providers (TechMD and 1nteger) to provide ongoing troubleshooting, customer service, and IT support for all employees. 

• Educate users on best practices for data security, password management, and general IT-related topics. Share knowledge and insights with team members, promoting continuous learning and skill development. 

• Perform administrative tasks in various systems (Office365, Google Workplace, phone system, etc.) 

• Provide direction to IT service provider(s) for configuration and deployment of desktops, laptops, and peripherals. Assist with installations as needed. 

• Maintain asset inventory and procure new hardware as needed 

• Maintain and troubleshoot A/V meeting and conferencing equipment 

• Train users on new or updated hardware and software 

• Document all tech support tasks and actions taken, creating a knowledge base for future reference. 

• Participate in IT projects, including system upgrades and the implementation of new technologies, and audits. 

• Complete all special projects and other duties as assigned. 

The IT Support Specialist Requirements: 

• 2+ years of Helpdesk/IT Support experience

• Bachelor’s degree in computer science, information technology or a related field required.

• Experience with installing and troubleshooting desktop PC hardware such as monitors, laptops, and peripherals. 

• Familiarity with IT office equipment, networking, firewalls, and AV integrations 

• Experience troubleshooting and managing Microsoft Office 365, Google Workplace, Windows OS, macOS, Azure Cloud, and active directory. 

• Fundamental understanding of cyber security and IT risk management preferred. 

• Continuously develop knowledge and proficiency in the company’s technology, products, and services. 

• Ability to quickly learn and integrate new concepts and 3rd-party software tools.

• Proven ability to prioritize and work independently for assigned tasks as well as working collaboratively in a team environment. 

• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and with technical and non-technical stakeholders. 

• Excellent problem-solving skills and experience in Root Cause Analysis reporting. 

• Ability to work under pressure, manage multiple priorities, and deliver within tight deadlines. 

• Proven track record of process improvement and automation implementation. 

If you believe you are a qualified candidate for our IT Support Specialist role, please click apply below to apply on our website! role, please click apply below to apply on our website!

#HSIR